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Senior Customer Marketing Manager

hace 3 meses

Ville de Mexico Zendesk A tiempo completo

By clicking âApply Now,â I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendeskâs Candidate Privacy Notice.


Job Description
 Who weâre looking for:

Zendesk is seeking an empathetic customer marketer who has passion for building and maintaining strong relationships with customers and cross-functional teams to find, tell and promote inspiring customer stories.

You will work cross-functionally to source and secure Zendesk customers to speak at global events. Youâll become an expert in our most impactful and unique use cases, and build compelling speaking sessions that deliver these narratives to customers, prospects, and industry experts. 

With keen attention to detail & proven analytical skills, you will contribute to creating a cohesive customer engagement program that unites the Zendesk customer voice with storytelling.

You will partner with stakeholders in PR, PMM, Sales, and Success to expand our reference and engagement pipeline. You will help drive business by supporting the sales reference program at Zendesk. 

What you'll be doing

  • Define, develop, and oversee the creation & execution of customer-led sessions at global events (digital & in-person).  

  • Partner with our global sales and success leaders to identify and source customers for use in stories, videos, events, analyst engagements, and media opportunities.

  • Develop and promote content to increase visibility of customer proof points and stories throughout the organization. 

  • Partner with the Communications, Product Marketing, Brand, and Content teams to ensure Customer Marketing materials meet Zendesk editorial standards and consistency.

  • Drive business and support sales through the contribution to managing the Zendesk sales reference program. 

What you bring to the role

  • Strong interpersonal skills to work closely with the customer marketing team, cross-functional partners, customers, and company leadership

  • Team-player attitudeâyour enthusiasm will get others to participate in our programs and be our advocates within their teams

  • Analytical experience to assist in regular reporting & success tracking

  • Exceptional project management and prioritization skills - youâll be managing multiple timelines with different partners

  • Customer-focused with enthusiasm & empathy for genuinely improving how businesses serve and engage people

  • A collaborative teammate with excellent verbal and written communication skills

  • BA/BS required

Basic Qualifications:

  • 8+ years proven experience in developing highly impactful content at a fast-paced US-based SaaS or B2B technology company

  • 4 + years in customer marketing, or similar role 

  • Outstanding writing & editing capabilities, including exceptional grammar, punctuation, and spelling skills

  • Professional proficiency in English

  • Exceptional project management, prioritization, and attention to detailâyouâll be managing multiple timelines with different stakeholders

  • Knowledge and experience with marketing and CRM tools

  • BA/BS required  in Marketing, Business or other related field

  • Writing sample will be required

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

Plus de 150 000 clients payants utilisent les produits Zendesk dans plus de 150 pays et territoires. Situé à San Francisco, Zendesk est actif aux Ãtats-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.

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Zendesk est un employeur promouvant lâégalité des chances dâemploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, lâéquité et lâinclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

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