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As a LPD Technical Services, you will be part of the global LPD organization for the Livestock Poultry And Dairy of Business. This role will be responsible for be the first contact for customers in resolving technical product and software queries, technical consultations, training, creation of new laboratories for poultry, meat, cattle and dairy industry lines within the territory of Latin America. Communicating the true value of our products and services is at the heart of our IDEXXâs commercial business..
What You Need to Succeed
Degree in Veterinary Medicine, Biotechnology, Biochemistry, Microbiology, Biology, Pharmacobiology and Related Chemistry.
Advanced in English and Fluent Spanish; written and verbal.
Candidates Based in Mexico.
Experience in a laboratory environment for ELISA and PCR techniques in the veterinary industry with emphasis on serological methods and molecular biology in real time is required.
 Contact with customers for consultations, queries and interviews.
 Maintain case records in CRM as a follow-up.
 Carry out and coordinate investigation into product complaints and provide a solution in a timely manner.
 Provide statistical reports on the status of product queries and provide recommendations on their resolution.
 Visit laboratories for training
 Identify new sales opportunities coordinated with the commercial department.
What we offer:
We offer a meaningful and exciting environment where you have the opportunity to be yourself, innovate and grow personally and professionally. You will become an essential part of a fast-growing company within a growing sector and work with people who are inspiring, open and the best in their field.
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Why IDEXX?
We are proud of the work we do, because our work is meaningful. A leader in innovation across every industry we serve, we follow our Purpose and Guiding Principles to help pet owners around the world keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and disease birds. We have customers in more than 175 countries and a global workforce of more than 10,000 talented people.
So what does this mean for you? We motivate our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you'll be supported by competitive compensation, incentives, and benefits while enjoying meaningful work that drives improvement.
At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.Â
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Letâs pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
