Technical Account Consultant

Encontrado en: beBee S MX - hace 2 semanas

Ciudad de México Hootsuite A tiempo completo
**Por favour asegúrese de que su currículum y su solicitud estén en inglés.** ">

We’re looking for a Technical Account Consultant to deliver ongoing technical consultation, guidance and optimization to our customers in every region. You will act as a technical consultant for customers who purchase TAM hours with a focus on driving product adoption, value, and renewal. As a member of our Professional Services team you will understand our managed services offerings and provide presales support in your region. You understand customer needs and are technically-oriented with a desire to continuously uplevel your skills, creatively solve problems, and liaise with stakeholders across the business to develop solutions and services to solve customer pain points.

WHAT YOU’LL DO:

  • Deliver technical consultancy hours to customers by providing ongoing expertise, guidance, and product value; meet delivery timelines, milestones, technical optimization goals .
  • As a key member of the customer account team, provide pre sales support in your region and champion the customer’s technical needs; advocate internally to resolve or enhance the customer’s product experience; and develop strong and trusted relationships with clients
  • Identify opportunities for account growth where applicable, and escalate to the account management team
  • Build monthly, quarterly or annual project plans for customers to ensure consumption of purchased TAM hours; produce monthly consumption reports, as required;
  • Responsible for integrations and relevant APIs and continuously upskill on our product tech stack.
  • Actively contribute in refining and implementing scalable processes, reporting and services to drive efficiency and customer value; contribute to improvements to evolve professional services offerings over time
  • Support and influence the sale of TAM services in your region based on quarterly revenue targets.
  • In partnership with Professional Services leadership provide input on new multi-resource services offerings to drive incremental revenue for Hootsuite and additional value to customers
  • Perform other related duties as assigned

WHAT YOU’LL NEED:

  • Significant relevant experience in Enterprise project implementation, direct customer advocacy and engagement experience in post-sales or professional services functions within SaaS or equivalent combination of education and experience
  • Demonstrated ability to comprehend and translate complex business requirements into solutions that meet a customer’s goals and objectives; ability to explain complex technical issues to non-technical counterparts when necessary
  • You must be customer-obsessed with strong communication and analytical skills. Experience with enterprise-grade software integrations is a must.
  • Growth mindset: A curiosity to experiment, find new solutions, and embrace continuous learning
  • Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished.
  • Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
  • Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
  • Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
  • Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
  • Self Development: is personally committed to, and actively works to continuously improve

WHO YOU ARE:

  • Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
  • Curious. You are always learning and seeking ways to make things better.
  • Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
  • Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

**Por favour asegúrese de que su currículum y su solicitud estén en inglés.**

  • Technical Account Consultant

    Encontrado en: beBee S MX - hace 3 semanas

    Ciudad de México Hootsuite A tiempo completo

    **Por favour asegúrese de que su currículum y su solicitud estén en inglés.** ">We’re looking for a Technical Account Consultant to deliver ongoing technical consultation, guidance and optimization to our customers in every region. You will act as a technical consultant for customers who purchase TAM hours with a focus on driving product adoption,...

  • Technical Consultant

    hace 6 días

    Ciudad de México Hewlett Packard Enterprise A tiempo completo

    Technical Consultant This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Seeking a highly motivated, technical team player to design enterprise IT solutions using HPE’s portfolios. **The person we are looking for will become part of a global team that supports HPE’s sales force...

  • Technical Fleet Consultant

    hace 2 días

    Ciudad de México Continental A tiempo completo

    Your tasks Technical Fleet Consultant In specific fleets or selected fleets where there is small participation, perform performance tests or product monitoring, to help and drive sales to National Accounts. Investigate and collect information from fleets. Develop and execute strategic fleet service plans, in order to be a solution provider, offering...

  • Technical Account Manager

    hace 5 días

    Ciudad de México Salesforce A tiempo completo

    **Job Category **:Customer Success Group **Job Details**: Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best...

  • SAP Commerce Technical Consultant

    hace 6 días

    Ciudad de México Enapsys A tiempo completo

    Enapsys es la Empresa líder en transformación digital en México, Estados Unidos y Centro América, especializada en el diseño e implementación de soluciones tecnológicas. Somos un equipo humano integrado por los mejores talentos de la industria, conformados por arquitectos, consultores y desarrolladores expertos en procesos de negocio para diversas...

  • Technical Service Consultant

    Encontrado en: Talent MX C2 - hace 2 semanas

    Ciudad Apodaca, México Softengine, Inc. A tiempo completo

    This is a remote position. About Softengine, Inc.: Softengine, Inc. is your Partner, pioneering ERP Cloud-based solutions for optimized businesses. With a legacy of innovation, we're expanding partnerships and driving tech advancements. Our transparent consulting approach tackles unique challenges, fostering strong relationships and shared success. ...

  • Technical Solution Consultant

    hace 1 día

    Ciudad de México Capital Empresarial Horizonte A tiempo completo

    **Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información Solicita**: **Technical Solution Consultant (Hibrido)** **Para laborar en CDMX, QRO o GDL** **Perfil** **Escolaridad**: Ingeniería en Sistemas, Informática o afín. **Nível de inglés: Avanzado** **Experiência**: 5 años de...

  • Technical Service Consultant

    Encontrado en: Talent MX C2 - hace 2 semanas

    Ciudad Apodaca, México Softengine, Inc. A tiempo completo

    Job Description This is a remote position. About Softengine, Inc.: Softengine, Inc. is your Partner, pioneering ERP Cloud-based solutions for optimized businesses. With a legacy of innovation, we're expanding partnerships and driving tech advancements. Our transparent consulting approach tackles unique challenges, fostering strong relationships and...

  • OpenShift Technical Account Manager

    Encontrado en: Jooble MX O C2 - hace 2 semanas

    Ciudad de México Red Hat A tiempo completo

    About the job Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Mexico City. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container...

  • Technical Account Manager

    Encontrado en: Jooble MX O C2 - hace 6 días

    Ciudad de México Nielsen Holdings PLC A tiempo completo

    At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...

  • S&c Consultant

    hace 3 días

    Ciudad de México SoftwareONE A tiempo completo

    Job Function: Sales Operations Why SoftwareONE?: The role: The **Software & Cloud Solution Consultant** will be the main responsible for determining the overall strategic & operational scope of new business opportunities with customers and prospects. Part business analyst, part salesperson, works closely with sales and implementation teams to understand...

  • Technology Consultant Specialist

    hace 6 días

    Ciudad de México Hewlett Packard Enterprise A tiempo completo

    Technology Consultant Specialist This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Seeking a highly motivated, technical team player to design enterprise IT solutions using HPE’s portfolios. **The person we are looking for will become part of a global team that supports HPE’s sales force...

  • Senior Sales Consultant

    Encontrado en: Jooble MX O C2 - hace 5 días

    Ciudad de México Ll Oefentherapie A tiempo completo

    As a Senior Sales Consultant you will be responsible for providing presales technical / functional support to prospective clients and customers while ensuring customer satisfaction with minimal supervision. Acts as a technical resource for less experienced Sales Consultants. Develop and deliver high quality standard Oracle presentations and demonstrations....

  • ServiceNow Technical Consultant Lead

    Encontrado en: Jooble MX O C2 - hace 7 días

    Ciudad de México DXC Technology Inc. A tiempo completo

    ServiceNow Technical Consultant Lead page is loaded ServiceNow Technical Consultant Lead Apply locations MEX - DIF - MEXICO CITY time type Full time posted on Posted 2 Days Ago job requisition id 51509680 Job Description: At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and...

  • Technical Account

    Encontrado en: Jooble MX O C2 - hace 7 días

    Ciudad de México Rappi A tiempo completo

    Technical Account & PMO Junior page is loaded Technical Account & PMO Junior Solicitar remote type Híbrido locations MEX-Ciudad De México time type Full time posted on Publicado hace 9 días job requisition id JR108902 ¡Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde...

  • Technical Consultant Mexico

    Encontrado en: Jooble MX O C2 - hace 6 días

    México Multos International A tiempo completo

    Region: Mexico and Central America General Description: As a Technical Consultant in the Multos International team you will work with Multos International sales and technical experts to deliver cutting-edge smartcard payment solutions based on MULTOS operating system to the leading financial institutions and their card and personalization partners in...

  • Technical Account Manager

    Encontrado en: Jooble MX O C2 - hace 6 días

    México Qualys A tiempo completo

    Technical Account Manager - Hybrid Mexico page is loaded Technical Account Manager - Hybrid Mexico Apply locations Mexico time type Full time posted on Posted 2 Days Ago job requisition id R0001001 Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! We are looking for a candidate, who...

  • OpenShift Technical Account Manager

    Encontrado en: beBee S MX - hace 2 semanas

    Ciudad de México Red Hat A tiempo completo

    About the job Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Mexico City. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container...

  • Solutions Consultant

    hace 6 días

    Ciudad de México Sensia Global A tiempo completo

    Job Description Develops technical solutions and management processes by means of implementing systems or enterprise wide solutions, using the company’s or a third-party’s hardware/software products. Develops and recommends solutions and strategies, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure....

  • Senior Client Account Consultant – Voluntary Benefits

    Encontrado en: Talent MX C2 - hace 3 días

    Ciudad de México Marsh McLennan Companies A tiempo completo

    Description: At Mercer, we make a difference in the lives of more than million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees — whether we are designing affordable health plans, assuring income for retirement, or aligning...