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Program Coordinator

hace 3 meses

Mérida, Yucatán, México WorldStrides A tiempo completo
Key member of team that implements quality controls for tour delivery to ensure quality customer experiences.

Will assist in coordination of tour details involving sales & production teams and ensures all deadlines between departments are met.


  • Assists Sales and Account Management teams with itinerary, format and/or date changes, consolidations, tour customizations, general destination/product information and special requests by using knowledge of destinations and/or communicating with Operations teams. Answers pricing and itinerary questions to help maximize sales, while ensuring a high margin level and maintaining the highest possible tour quality.
  • Acts as liaison between Production and Sales teams, ensuring that internal business rules and product standards are upheld. Uses knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries. Participates in the development and implementation of new internal processes, rules and procedures based on the needs of the business.
  • Manages information in all internal systems. Assists with the maintenance of departmental databases using internal systems.
  • Works individually and collaboratively with other team members to complete projects, provide status updates or reports for manager and/or other teams as appropriate.
  • Provides support on other projects and tasks as requested by department management. May be assigned responsibilities related to group management, pricing, or business analysis.
  • Assists in the coordination of tour details involving sales & production teams and ensures all deadlines between departments are met.
  • Assists Sales team with itinerary changes, tour customizations, general destination/product information and special requests by using knowledge of world destinations and/or communicating with global Operations teams. Answers pricing and itinerary questions to help maximize sales, while ensuring a high margin level and maintaining the highest possible tour quality.
  • Acts as liaison between Production and Sales teams, ensuring that internal business rules and product standards are upheld. Uses knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries. Develops and implements new internal processes, rules and procedures based on the needs of the business.
  • Manages information in all internal systems. Assists with the maintenance of departmental databases using internal systems.
  • Prepares status updates or reports for manager as appropriate.
  • Provides support on other projects and tasks as requested by department management. May be assigned responsibilities related to group management, pricing, or business analysis.

Requirements:

Ability to communicate clearly and effectively with internal staff and management

Close attention to detail. Extremely organized.

Keeps cool under pressure and can multi-task

Ability to problem-solve and make business decisions confidently

Capable of adhering to strict deadlines, and able to communicate urgency and inspire others to stay on track with any given deadline, project, or common goal

Concern for how decisions impact customer experience and the bottom line

General understanding of the student travel industry and/or the WorldStrides business model

Knowledge of world destinations, with some international travel experience preferred