Empleos actuales relacionados con It Customer Experience - Monterrey, Nuevo León - Neoris
-
Senior IT Customer Experience Specialist
hace 6 días
Monterrey, Nuevo León, México DMI (Digital Management, LLC) A tiempo completoAbout DMIDMI is a leading global provider of digital services, operating at the intersection of public and private sectors. With a broad range of capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services,...
-
Senior IT Customer Experience Specialist
hace 2 días
Monterrey, Nuevo León, México DMI (Digital Management, LLC) A tiempo completoAbout DMIDMI is a leading global provider of digital services, operating at the intersection of public and private sectors. With a broad range of capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI provides on-site and remote support to clients in various sectors, including governments, healthcare,...
-
Customer Experience Specialist
hace 6 días
Monterrey, Nuevo León, México Getecsa A tiempo completoAbout the RoleAt Getecsa, we're committed to delivering exceptional experiences to our internal users. As a key member of our team, you'll play a vital role in fostering positive user experiences and ensuring smooth IT operations.Key ResponsibilitiesDesign and implement a distinctive experience for internal IT service desk across various support...
-
IT Support Specialist
hace 6 días
Monterrey, Nuevo León, México Azka It Consulting A tiempo completoAzka IT Consulting is a leading provider of IT services, connecting top talent with businesses across Latin America and the United States.We are seeking a skilled IT Service Desk Agent to join our team.**Key Responsibilities:**• Respond to incoming calls and tickets to the Global Service Desk, providing timely and effective support to customers.•...
-
IT Support Specialist
hace 6 días
Monterrey, Nuevo León, México Azka IT A tiempo completoJob Title: Service Desk trilingueAzka IT is a leading IT talent connector between Latin America and the United States. We are seeking a skilled IT Service Desk Agent - Portuguese to join our team.The successful candidate will be responsible for providing exceptional customer service, resolving technical issues, and collaborating with our global team. If you...
-
IT Support Specialist
hace 6 días
Monterrey, Nuevo León, México Azka IT Consulting A tiempo completoAbout Azka IT ConsultingAzka IT Consulting is a Mexican company that connects top IT talent with leading companies in Latin America and the United States.Job Title: IT Service Desk Agent - PortugueseWe are seeking a skilled IT Service Desk Agent to join our team. As a key member of our support team, you will be responsible for providing exceptional customer...
-
IT Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México Azka IT Consulting A tiempo completoAzka IT Consulting is a leading provider of IT consulting services, connecting top talent with innovative companies in Latin America and the United States.We are seeking a highly skilled IT Support Specialist to join our team as an IT Service Desk Agent - Portuguese.The successful candidate will be responsible for delivering exceptional customer service,...
-
IT Service Desk Agent
hace 2 semanas
Monterrey, Nuevo León, México Azka IT A tiempo completoAzka IT is a leading IT solutions provider that connects top talent with innovative companies in Latin America and the United States.We are seeking a highly skilled IT Service Desk Agent - Portuguese to join our team.The successful candidate will be responsible for providing exceptional technical support to our clients, including:Responding to incoming calls...
-
Customer Experience Strategist
hace 1 semana
Monterrey, Nuevo León, México Autozone A tiempo completoJob Title: CRM ManagerAt Autozone, we're seeking a highly skilled CRM Manager to join our team. This role will provide strategic, analytical, and operational support for our CRM team, driving growth and customer satisfaction.Key Responsibilities:Develop and implement customer segmentation models to enhance our customer experience.Design and manage data...
-
Trilingual IT Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México Azka IT Consulting A tiempo completoAzka IT Consulting is a prominent Mexican firm dedicated to connecting top-tier IT professionals with businesses across Latin America and the United States.We are currently seeking a talented IT Service Desk Agent - Portuguese.This role encompasses all responsibilities related to the IT Service Desk, which includes, but is not limited to, responding to...
-
Customer Experience Specialist
hace 2 semanas
Monterrey, Nuevo León, México Regal Rexnord A tiempo completoJob SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Regal Rexnord. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our valued clients.Key ResponsibilitiesCustomer Service and Support: Provide timely and effective resolution to customer...
-
Customer Experience Specialist
hace 2 semanas
Monterrey, Nuevo León, México Regal Rexnord A tiempo completoJob SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Regal Rexnord. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our valued clients.Key ResponsibilitiesCustomer Service and Support: Provide timely and effective resolution to customer...
-
Trilingual IT Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México Azka IT Consulting A tiempo completoAZKAIT is a prominent Mexican organization dedicated to connecting top-tier IT professionals with companies across Latin America and the United States.We are in search of a talented IT Service Desk Agent - Portuguese.This role encompasses a variety of responsibilities related to the IT Service Desk, including but not limited to managing incoming calls to the...
-
Customer Experience Ambassador
hace 2 semanas
Monterrey, Nuevo León, México Xtendops A tiempo completoJob SummaryXtendops is seeking a highly skilled Customer Experience Advocate to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage customer inquiries and complaints in a timely and professional manner.Process orders and modifications,...
-
Customer Experience Specialist
hace 7 días
Monterrey, Nuevo León, México Regal Rexnord A tiempo completoJob SummaryWe are seeking a highly skilled Customer Care Analyst II to join our team at Regal Rexnord. This role will be responsible for advancing the customer experience through direct handling of assigned accounts, focusing on navigation activities related to forecasting, scheduling, quality, pricing, and warranty.Main ResponsibilitiesEnsure customer...
-
Trilingual IT Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México Azka IT Consulting A tiempo completoAzka IT Consulting is a leading firm dedicated to connecting top-tier IT professionals with businesses across Latin America and the United States.We are currently seeking a talented IT Service Desk Agent - Portuguese.This role encompasses a variety of responsibilities related to the IT Service Desk, including but not limited to managing incoming calls to the...
-
UX Researcher
hace 6 días
Monterrey, Nuevo León, México Zillow A tiempo completoAbout the RoleWe are seeking a highly skilled UX Researcher to join our team at Zillow, where you will play a critical role in driving research and design strategy to craft outstanding customer experiences. As a UX Researcher, you will be responsible for providing significant customer insights to our data-hungry team and working with designers to evaluate...
-
Customer Experience Specialist
hace 2 semanas
Monterrey, Nuevo León, México Regal Rexnord A tiempo completoJob Summary:As a Customer Care Analyst II at Regal Rexnord, you will play a critical role in advancing the customer experience through direct handling of assigned accounts. Your responsibilities will include navigating activities connected to forecasting, scheduling, quality, pricing, and warranty.Main Responsibilities:Ensure that customer questions and...
-
ServiceNow IT Specialist
hace 1 semana
Monterrey, Nuevo León, México Epika It A tiempo completoJob Summary We are seeking a highly skilled ServiceNow Developer to join our team at Epika It. As a key member of our IT team, you will be responsible for implementing and maintaining our ServiceNow platform, ensuring seamless IT service management and operations. Key Responsibilities Implement and configure ServiceNow ITSM and ITOM solutions, including...
-
Customer Experience Manager
hace 6 días
Monterrey, Nuevo León, México Charger Logistics Inc A tiempo completoJob Title: Customer Experience ManagerCharger Logistics Inc. is a world-class asset-based carrier with a strong presence across North America. With over two decades of experience in providing top-notch logistics solutions, we have evolved into a leading transport provider, continuously growing and expanding our services.We invest in our employees, providing...
It Customer Experience
hace 3 meses
NEORIS is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world.
We are more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation and continuous learning to create high-value solutions for our clients.
We are looking for
IT Customer Experience:
Main Responsibilities:
- Define, monitor and manage experience KPIs
- Design and implement a distinctive experience for internal IT service desk across the different support channels available.
- Collect and analyze user feedback to identify areas for improvement in service delivery and IT processes.
- Collaborate with internal teams (IT Operations, Security, Network Support, Application Support) to ensure efficient issue and request resolution.
- Stay up-to-date on emerging technologies and best practices in IT service management serviceResource Description
- Responsible of IT Customer Experience
- This role is responsible for designing an exceptional customer service to internal users experiencing IT issues and utilizing IT services, playing a vital role in fostering positive user experiences and ensuring smooth IT operations.
Requirements:
- Excellent communication, interpersonal, and problemsolving skills.
- Strong ability to prioritize tasks and work effectively in a fastpaced environment.
- Proficient in common IT and troubleshooting procedures.
- Familiarity with IT service management best practices (ITIL).
- Customercentric mindset with a passion for exceeding user expectations.
- Excellent written and verbal communication skills.
- Experience with Service Now ticketing system.
We Offer:
- 100% Nominal Scheme Legal Benefits Benefits Package Wellness Program Professional development plan Multicultural CollaborationAndrea Arantza Cervantes RomeroLI-AC1
