Empleos actuales relacionados con Customer Experience Project Mgr - Ciudad de México, Ciudad de México - Schneider Electric Gruppe

  • Project Lead

    hace 2 semanas

    Ciudad de México, Ciudad de México Docplanner A tiempo completo

    Job OverviewAs a Senior Project Manager at Docplanner, you will be responsible for overseeing and managing projects aimed at enhancing patient support and satisfaction. Your role will involve bringing new ideas and solutions to our developing areas, with a strong focus on understanding user feedback and implementing policies, guidelines, and content that...

  • Customer Experience Project Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México Uber A tiempo completo

    About the RoleThe Customer Experience Program Specialist will be responsible for executing and monitoring our Eaters and Couriers experience and support strategy in LATAM. They will analyze, create, recommend, and manage operational and strategic initiatives across a variety of programs and support modalities in the region. The role will also be responsible...

  • Customer Project Manager

    hace 5 días

    Ciudad de México, Ciudad de México oilandgas A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Project Engineer to join our team at oilandgas. As a key member of our project management team, you will be responsible for managing customer projects from start to finish, ensuring timely delivery and customer satisfaction.Key ResponsibilitiesProject Planning and ExecutionRisk ManagementCustomer...

  • Customer Project Manager

    hace 5 días

    Ciudad de México, Ciudad de México oilandgas A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Project Engineer to join our team at oilandgas. As a key member of our project management team, you will be responsible for managing ETO customer projects from project transfer to close-out, focusing on CCO Gross Margin, Customer Satisfaction, and Risks Management.Key ResponsibilitiesOrganize and plan...

  • Customer Project Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México oilandgas A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Project Manager to join our team at oilandgas. As a key member of our project management team, you will be responsible for managing customer projects from initiation to close-out, ensuring timely delivery, and maintaining strong relationships with customers and suppliers.Key ResponsibilitiesProject...

  • Customer Experience Program Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Uber A tiempo completo

    About the RoleAt Uber, providing excellent customer support is a core feature of our product experience. As a Safety Support Program Manager, you will be responsible for listening to users, understanding the root causes of painful customer experiences, and helping to design solutions to reduce them, striving to build a phenomenal experience across different...

  • Customer Experience Manager, Buying Experience

    hace 2 semanas

    Ciudad de México, Ciudad de México Iron Mountain A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Iron Mountain. As a key member of our Global CX Center of Excellence, you will be responsible for creating CX strategies and managing research programs that deliver positive impact for our customers.Key ResponsibilitiesBuild and Maintain Strong Relationships with...

  • Customer Experience Manager, Buying Experience

    hace 2 semanas

    Ciudad de México, Ciudad de México Iron Mountain A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Iron Mountain. As a key member of our Global CX Center of Excellence, you will be responsible for creating CX strategies and managing research programs that deliver positive impact for our customers.Key ResponsibilitiesBuild Strong Relationships: Develop and...

  • Customer Project Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Schneider Electric Norge AS A tiempo completo

    Schneider Electric Norge AS is seeking a skilled Customer Project Engineer to join our team in a dynamic role.About the RoleThis position is responsible for managing customer projects from initiation to completion, ensuring timely delivery and customer satisfaction.The successful candidate will be responsible for organizing and planning projects, monitoring...

  • Customer Experience Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Zendesk, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Zendesk, Inc. as a Managed Services Consultant. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic consulting and hands-on assistance.Key...

  • Customer Project Manager

    hace 5 días

    Ciudad de México, Ciudad de México Schneider Electric Norge AS A tiempo completo

    Schneider Electric Norge AS is seeking a skilled Customer Project Engineer to join our team in CDMX.About the RoleWe are looking for a highly motivated and organized individual to manage customer projects from start to finish. The successful candidate will be responsible for coordinating with internal teams, including Supply Chain, Manufacturing, and Project...

  • Customer Experience Consultant

    hace 5 días

    Ciudad de México, Ciudad de México Zendesk A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Experience Consultant to join our Professional Services team at Zendesk. As a key member of our team, you will play a critical role in advising and guiding our enterprise customers as they map their business needs to our platform.Your primary responsibility will be to drive the design and configuration of...

  • Customer Experience Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Hewlett Packard Enterprise A tiempo completo

    Job DescriptionJob Summary:We are seeking a highly skilled Customer Experience Manager to join our team at Hewlett Packard Enterprise. As a key member of our marketing team, you will be responsible for designing and managing customized customer experiences and briefings to be presented in our customer welcome center.Key Responsibilities:Develop and execute...

  • Senior Program Manager, Customer Experience

    hace 4 días

    Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Program Manager to join our Customer Experience Program team at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. The ideal candidate will work closely with cross-functional teams to identify opportunities to improve the customer experience and lead strategic and tactical actions to achieve this...

  • Product Manager for Customer Experience

    hace 6 días

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    Sr. Product Manager, Customer Experience, ConsumablesWe are seeking a seasoned Product Manager to lead the development of customer-centric features for Amazon's Consumables vertical. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to drive innovation across cross-functional teams.The successful...

  • Customer Experience Strategist

    hace 5 días

    Ciudad de México, Ciudad de México Autobrush A tiempo completo

    Customer Experience Strategist At Autobrush, we're passionate about delivering exceptional experiences to our customers. As a Customer Experience Strategist, you'll play a pivotal role in improving our customer experience strategy and leveraging those growth insights to deliver real change to our brand. **Key Responsibilities:** * Develop and implement a...

  • Customer Experience Delivery Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México GlaxoSmithKline A tiempo completo

    About the RoleWe are seeking an experienced and passionate Customer Experience Delivery Manager to lead the design, implementation, and ongoing analysis & optimization of agreed brands across selected Emerging Market Countries.This role will play a critical part in supporting the Associate Director – Customer Experience to provide key data and insights to...

  • Customer Experience Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Autobrush A tiempo completo

    Job DescriptionAbout AutobrushAutobrush is a clinically proven u-shape toothbrush brand built on innovation, disruption, and unparalleled quality. We are a direct response, D2C, self-funded startup with a passion for creating a culture where our employees are valued.Job SummaryWe are seeking a highly motivated and experienced Customer Experience Manager to...

  • Customer Experience Specialist

    hace 4 días

    Ciudad de México, Ciudad de México oilandgas A tiempo completo

    Unlock Your Potential in Customer ExperienceAs a Customer Experience Specialist at oilandgas, you will be the primary point of contact for a portfolio of accounts, ensuring all customer needs and expectations are met. You will respond to customer inquiries regarding order status, resolve issues, and communicate with internal departments to deliver...

  • Program Manager

    hace 5 días

    Ciudad de México, Ciudad de México Uber A tiempo completo

    About the RoleWe are seeking a highly skilled Program Manager to join our team at Uber. As a Safety Support Program Manager, you will play a critical role in ensuring our customers have a phenomenal experience across different modalities.Key Responsibilities:Listen to customers, understand their pain points, and design solutions to reduce them.Collaborate...

Customer Experience Project Mgr

hace 3 meses

Ciudad de México, Ciudad de México Schneider Electric Gruppe A tiempo completo

Job Description - Customer Experience Project Mgr (008XZ8)

Customer Experience Project Mgr - 008XZ8

Creative, energetic and self-driven, individual who understands the customer and their use cases and knows how to be a trusted partner to internal stakeholders & is strong in customer facing interactions. Enjoys change management, understanding root causes of problems and functions as the voice of the customer in strategic decisions that impact customer experience.

The employee has the emotional intelligence to be able to address emergency customer situations under pressure and articulate well to customers. Adept at problem solving and change management that enables the business meet new levels of loyalty that enables profitable growth.

Proactive program management is also expected for areas that prove beneficial to advancing the customer experience or business goals. This person will be accountable to create, develop and maintain high-level relationships inside Schneider Electric with the business operations leaders, lines of businesses, global supply chain & in some cases technical leaders. Utilizes customer knowledge to educate internally on customer personas, touch points and understands drivers around customer satisfaction.

He/she partners with customers, commercial teams in operations, global supply chain & demonstrates strong business orientation and capability to solve complex customer issues with a sense of urgency while representing customer's voice as the priority to issue resolution.

· Responsible for improving the experiences customers have with organizations, with the goal of increasing customer satisfaction.

· Process and continuous improvement minded & solve problems to optimize all customer interactions.

· Root cause analysis & LEAN thinking

· Applies change management techniques to get buy-in internally on programs

· Analyzes C/Rs and recommends proactive actions to predict customer pain points and address proactively

· Proactive program management- including introducing CX programs and customer councils in key segments

· Customer Experience Journey Mapping

· Identifies and networks with internal business leaders/stakeholders to build strong relationships and can gain access to relevant staff meetings to highlight customer satisfaction & key initiatives for advancing customer experience

· Collaborates with External sales, Inside Sales, Service representations and the business unit lines of business customer satisfaction & quality network to solve customer major issues and escalated situations.

· 'Dare to Disrupt' mindset to bring new ideas & insights to problem solving

· Apply change management techniques to establish a culture of 'Customer First' and drive adoption of tools/processes that enable sustainable, profitable growth

· Digital mindset to innovate with new solutions that improve customer experience or processes

· Self-motivated team player who has fresh ideas and energy

· Enjoys working closely with customers to ensure complete satisfaction and earning trust

· Consulting experience a strong plus

· Other duties may be assigned

Qualifications

Education:

· Business Degree, Engineering or equivalent experience; MBA a plus

Working Experience:

· Six Sigma certifications a plus and minimum of 5 years in customer support, execution of projects, sales or equivalent experience related to change management

· Strong business acumen & results orientation

· Confidence and courage to make appropriate decisions and accept accountability to drive change

Business Understanding:

· Capacity to understand Schneider Electric's products/solutions/services and competitors.

Others (e.g. language skills, technical skills):

· Excellent verbal and written communication skills to effectively connect with high level decision makers and influencers inside and outside organization.

· Prior experience as project manager or successful leader of large initiatives is a plus

· Proficient in Microsoft Office suite. Excellent organizational skills.

· Analytical skills & Tableau experience a plus but not required.

· Self-starter

· Good analytical skills

· Autonomous with team spirit

Qualifications

Creative, energetic and self-driven, individual who understands the customer and their use cases and knows how to be a trusted partner to internal stakeholders & is strong in customer facing interactions. Enjoys change management, understanding root causes of problems and functions as the voice of the customer in strategic decisions that impact customer experience.

The employee has the emotional intelligence to be able to address emergency customer situations under pressure and articulate well to customers. Adept at problem solving and change management that enables the business meet new levels of loyalty that enables profitable growth.

Proactive program management is also expected for areas that prove beneficial to advancing the customer experience or business goals. This person will be accountable to create, develop and maintain high-level relationships inside Schneider Electric with the business operations leaders, lines of businesses, global supply chain & in some cases technical leaders. Utilizes customer knowledge to educate internally on customer personas, touch points and understands drivers around customer satisfaction.

He/she partners with customers, commercial teams in operations, global supply chain & demonstrates strong business orientation and capability to solve complex customer issues with a sense of urgency while representing customer's voice as the priority to issue resolution.

· Responsible for improving the experiences customers have with organizations, with the goal of increasing customer satisfaction.

· Process and continuous improvement minded & solve problems to optimize all customer interactions.

· Root cause analysis & LEAN thinking

· Applies change management techniques to get buy-in internally on programs

· Analyzes C/Rs and recommends proactive actions to predict customer pain points and address proactively

· Proactive program management- including introducing CX programs and customer councils in key segments

· Customer Experience Journey Mapping

· Identifies and networks with internal business leaders/stakeholders to build strong relationships and can gain access to relevant staff meetings to highlight customer satisfaction & key initiatives for advancing customer experience

· Collaborates with External sales, Inside Sales, Service representations and the business unit lines of business customer satisfaction & quality network to solve customer major issues and escalated situations.

· 'Dare to Disrupt' mindset to bring new ideas & insights to problem solving

· Apply change management techniques to establish a culture of 'Customer First' and drive adoption of tools/processes that enable sustainable, profitable growth

· Digital mindset to innovate with new solutions that improve customer experience or processes

· Self-motivated team player who has fresh ideas and energy

· Enjoys working closely with customers to ensure complete satisfaction and earning trust

· Consulting experience a strong plus

· Other duties may be assigned

Qualifications

Education:

· Business Degree, Engineering or equivalent experience; MBA a plus

Working Experience:

· Six Sigma certifications a plus and minimum of 5 years in customer support, execution of projects, sales or equivalent experience related to change management

· Strong business acumen & results orientation

· Confidence and courage to make appropriate decisions and accept accountability to drive change

Business Understanding:

· Capacity to understand Schneider Electric's products/solutions/services and competitors.

Others (e.g. language skills, technical skills):

· Excellent verbal and written communication skills to effectively connect with high level decision makers and influencers inside and outside organization.

· Prior experience as project manager or successful leader of large initiatives is a plus

· Proficient in Microsoft Office suite. Excellent organizational skills.

· Analytical skills & Tableau experience a plus but not required.

· Self-starter

· Good analytical skills

· Autonomous with team spirit

#J-18808-Ljbffr