![Regal Rexnord](https://www.energyjobline.com/sites/default/files/styles/squared_logo/public/job-logo/get-logo.php__772890.png?itok=RNbvNCfZ)
Customer Care Advocate I
hace 1 mes
Regal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. The company has approximately 29,000 global associates with significant operations in the US, Mexico, Europe, China, and India. Regal Rexnord Corporation is the result of a merger between Regal Beloit Corporation and Rexnord's PMC business which was completed in 2021. The headquarters for Regal Rexnord is located in Beloit, WI with an executive satellite office in Rosemont, IL.
You may not know it, but Regal Rexnord impacts your life every day. Our products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing.
Our business purpose is to create a better tomorrow by energy-efficiently converting power into motion. For us, this means creating innovative solutions while focused on both customer needs and our commitment to sustainability. Join our team to create a better tomorrow together
The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general MCS products.
- Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with "can do" attitudes, a willingness to learn and a passion for process improvement._
**Responsibilities**:
Dedication to 80-20 overserve strategies
- Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures.
- Responsible for building strong customer relationships and delivering customer-centric solutions
- Support corporate initiatives designed to overserve our customers while providing an effortless customer experience
- Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.
- With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Handles standard customer escalations, autonomously with first contact resolution when possible.
- Work with internal teams with a high sense of accountability and urgency
- Work with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products
- Participant in training initiatives within department
Education, Experience & Skills Required:
High School diploma required. College degree or equivalent work experience preferred
- Two years of professional customer care experience preferred
- Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute
- Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
- Basic to Intermediate Excel Skills preferred
- Experience with Oracle &/or SAP (or other ERP systems)
- Experience with CRM platforms such as Salesforce or Microsoft Dynamics Experienced Preferred.
- Experience navigating and utilizing corporate websites & eCommerce platforms
- Demonstrated mechanical or technical aptitude preferred
- Demonstrated patience and approachability with other team members
- Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges
- Able to show situational adaptability and resourcefulness
- Strong communication/interpersonal & organizational skills
- Strong ability to manage daily workload
Leadership Competency:
Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
- Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
- Manages Conflict - Handling con
Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Associate Product Manager
hace 5 días
Ciudad Apodaca, Nuevo León, México ABB A tiempo completoSTELLENBESCHREIBUNG Associate Product Manager - Load Interrupter SwitchgearAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the...
-
ELECTRICAL Technical Sales Support Lead
hace 1 mes
Ciudad Apodaca, Nuevo León, México ABB A tiempo completoSTELLENBESCHREIBUNG ELECTRICAL Technical Sales Support LeadAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of...
-
Customer Care Advocate
hace 3 meses
Apodaca, México Regal Rexnord A tiempo completoThe Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general MCS...
-
Customer Care Advocate I
hace 3 meses
Apodaca, México Regal Rexnord A tiempo completoJob responsibilities: - Dedication to 80-20 overserve strategies - Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures. - Responsible for building strong customer relationships and delivering customer-centric solutions - Support corporate initiatives designed to overserve our...
-
Customer Service Advocate
hace 2 meses
Ciudad de México Nutanix A tiempo completo**Customer Service Advocate II** Mexico City Hungry, Humble, Honest, with heart! **The Opportunity The CSA Worldwide Support team is composed of approximately 8 individuals across the globe strategically placed to support our clients at Nutanix. Our goal is to continue driving an excellent support model for our CSA teams while driving productivity...
-
Customer Advocated
hace 2 meses
Apodaca, México Regal Rexnord A tiempo completoThe Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general MCS...
-
Quality Customer Care
hace 3 meses
Ciudad Juarez, México Lear Corporation A tiempo completo**Drive Your Career** **Lear Corporation** is the leading Tier 1 automotive supplier serving all the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products. Our products are developed and produced by a diverse, talented team of more than 165,000 people. With operations in 39 countries, Lear operates...
-
Quality Customer Care
hace 2 meses
Ciudad Juarez, México Lear Corporation A tiempo completo**Drive Your Career** **Lear Corporation** is the leading Tier 1 automotive supplier serving all the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products. Our products are developed and produced by a diverse, talented team of more than 165,000 people. With operations in 39 countries, Lear operates...
-
Senior Customer Care Representative
hace 3 meses
Ciudad de México Believe A tiempo completoCompany Description Founded in 2005, Believe is the worldwide leader in digital audio and video distribution for independent artists and labels. It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry...
-
Bilingual Customer Service Advocate
hace 2 meses
Ciudad de México Amex A tiempo completo**You Lead the Way. We’ve Got Your Back.** At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly...
-
German Customer Advocate
hace 2 meses
Ciudad de México Boldr A tiempo completo**A LITTLE BIT ABOUT Boldr****: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team...
-
Customer Care for Business Associates
hace 2 meses
Ciudad de México Amex A tiempo completo**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...
-
Customer Care Specialist
hace 1 mes
Ciudad de México Intugo A tiempo completo**ON-SITE** position (TecnoParque, Azcapotzalco) ESSENTIAL FUNCTIONS & RESPONSIBILITIES - Take ownership of clients and work diligently to resolve customer’s technical issues, complaints and questions and provide outstanding service. - Efficiently and effectively manage client accounts, maintain all required records, promptly address any issues as they...
-
Customer Service
hace 3 meses
Apodaca, México Parker Hannifin Corporation A tiempo completo**Position Summary** Works within a team-based approach to be the single point of contact to Chomerics' entire customer base. Provides support for a variety of customer needs within multiple industrial markets. As a team, work to continually improve the speed and quality of our responses to drive the Customer Experience. Work closely with Sales Managers and...
-
Customer Service
hace 3 meses
Apodaca, México Parker Hannifin Corporation A tiempo completo**Position Summary** Works within a team-based approach to be the single point of contact to Chomerics’ entire customer base. Provides support for a variety of customer needs within multiple industrial markets. As a team, work to continually improve the speed and quality of our responses to drive the Customer Experience. Work closely with Sales Managers...
-
Responsable de Customer Care
hace 3 meses
Ciudad de México SIDECO A tiempo completo**Buscamos un Responsable de Customer Care **con firmes habilidades para resolver en tiempo y forma peticiones, inconformidades y quejas de los clientes externos. Garantizar el seguimiento y apego a procesos / políticas de la empresa, así como dar seguimiento activo con diversas áreas de la empresa a las diferentes necesidades que surjan con el cliente...
-
Bilingual Customer Care Specialist
hace 2 meses
Ciudad de México Percepta International A tiempo completoBilingual Customer Care Specialist MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. **What You’ll Be Doing** **During a Typical Day, You’ll** - Bring your passion and love for technology to know what’s going on with the latest technology products and help customers. - Answer incoming...
-
Customer Service Rep. I
hace 3 meses
Ciudad de México Alcon A tiempo completoCustomer Service Representative I - Location: Mexico City_ At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go...
-
Bilingual Customer Care Specialist
hace 2 meses
Ciudad de México Percepta International A tiempo completoBilingual Customer Care Specialist MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. **What You’ll Be Doing** **During a Typical Day, You’ll** - Bring your passion and love for technology to know what’s going on with the latest technology products and help customers. - Answer incoming...
-
Customer Care Agent
hace 2 meses
Ciudad de México Revvity A tiempo completo**Customer Care Agent** Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate...
-
Zone Health Advocate
hace 1 mes
Ciudad de México Siemens Digital Industries Software A tiempo completoDo you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow...
-
Customer Care Specialist
hace 2 meses
Ciudad de México YouScan A tiempo completoWe're looking for a Customer Care Specialist in Mexico City to join the YouScan Customer Success team. This is an entry-level position. **Fluency in Spanish and English is required, while Portuguese is a strong advantage.** Excellence in customer service is a hallmark of our company. Together with your team—Account Executives, Customer Success Managers,...