Responsable de Customer Care

hace 3 meses


Ciudad de México SIDECO A tiempo completo

**Buscamos un Responsable de Customer Care **con firmes habilidades para resolver en tiempo y forma peticiones, inconformidades y quejas de los clientes externos. Garantizar el seguimiento y apego a procesos / políticas de la empresa, así como dar seguimiento activo con diversas áreas de la empresa a las diferentes necesidades que surjan con el cliente una vez que ha realizado la compra con la empresa.

Escolaridad: Administración de empresas, Relaciones comerciales, o similar, pasante o titulado.

**Experiência**:al menos 3 años enfocándose a la gestión y administración del área de atención a cliente **desde la parte administrativa, generando reportes de encuestas ejecutadas, indicadores de satisfacción del cliente, levantamiento y seguimiento de quejas del cliente hasta la conclusión de las mismas siempre enfocándose a la satisfacción del cliente, reporteo constante del estatus que tengan las quejas o inconformidades del cliente.

**Actividades a realizar**: ejecutará llamadas de salida a los clientes (al menos 100 llamadas efectivas al mes), levantamiento de tickets y seguimiento de cada uno de ellos hasta el cierre y resolución del mismo, seguimiento con cada área responsable en el proceso hasta que ésta le resuelva al cliente su necesidad. Manejo adecuado de cliente molesto. Realizará reportes de alcance de KPI's y reportes de los seguimientos y cierre de los tickets.

Generar y administrar documentación e informes relacionados con el área.

Disponibilidad para laborar en la Alcaldía Iztacalco de lunes a viernes de 9:30 a 6:30 de lunes a viernes. **Sueldo base $14,000 a $16,000 netos + bono de productividad + prestaciones de ley + días adicionales de vacaciones + equipo celular por parte de la empresa.**

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $14,000.00 - $16,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Uniformes gratuitos

Tipos de compensaciones:

- Bono de productividad

Lugar de trabajo: Empleo presencial



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