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Sales Support Sr Analyst
hace 3 meses
Responsibilities:
- Assists Clients and IMs with technical specifications and expertise for new or maintenance implementations.
- May include oneonone support, assisting with client calls, etc.
- Handles, or assists with, complex implementations
- Serves as first point of contact for escalated technical issues on implementations
- Coordinates with specific product technical support groups in resolving implementation issues
- Work son new product rollouts from an implementation and technical perspective
- Aids in the development of processes and procedures
- Provides new hire product implementation training and process change training for the CMIU team
- Works and leads implementations with the sales products
- Provides timely, complete and accurate updates to various weekly metrics reports and product tracking information for implementations assigned
- Successfully completess all compliance, product, and other training required by management
- Participates in product and other training opportunities recommended by management
- Involvement in designated projects such as new or updated product rollouts, process improvement meetings or other areas relevant to the team
- Contributes to the team through sharing knowledge, recommending process improvements, and supporting daytoday activities
Qualifications:
- 58 years relevant experience
Education:
- Bachelors/University degree or equivalent experience
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Job Family Group:
Commercial and Business Sales
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Job Family:
Commercial Sales Support
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Time Type:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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