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Executive-Sales
hace 4 meses
Job Category Sales & Marketing
Location Courtyard Queretaro, Av 5 de Febrero, Queretaro, Queretaro, Mexico VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
- Contact the appropriate person or department (e.g., Sales, Data Administration, Accounting) as needed to address guest calls, requests, or issues. Utilize effective sales techniques to maximize revenue while maintaining guest loyalty to the Marriott brand. Determine and provide gifts to guests as a token of appreciation for their patronage (e.g., reward points, show tickets, gift certificates). Promote brand image awareness both internally and externally. Process requests to redeem points from the Marriott Rewards program. Process all room reservations, requests, changes, and cancellations received via phone, fax, or mail. Enter Marriott Rewards program information using the appropriate software when taking guest reservations. Handle, record, and process all guest calls, requests, questions, or concerns. Perform general office tasks to support Sales and Marketing (e.g., filing, emailing, transcribing information, sending faxes). Assist management in employee training and motivation; lead by example.- Comply with all company policies and procedures, ensure neat and professional personal appearance and uniform, maintain confidentiality of proprietary information, and safeguard company assets.- Greet and acknowledge all guests according to company standards; anticipate their service needs and address them with genuine appreciation.- Communicate with others using clear and professional language, prepare and review written documents accurately and completely, and answer phones using the appropriate protocol.- Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen and respond appropriately to the concerns of fellow employees. Monitor the performance of others to ensure they meet expectations and quality standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties requested by supervisors.
DESIRABLE SKILLS
Education:
High school diploma or equivalent certificate from a General Educational Development (GED) program.
Relevant Work Experience:
At least 2 years of related work experience.
Supervisory Experience:
No supervisory experience required.
License or Certification:
None
Marriott International is an equal opportunity employer. We believe in the importance of hiring a diverse workforce and supporting an inclusive culture that puts people first. We are committed to upholding the principle of non-discrimination for any protected reason, such as disability and veteran status or any other situation protected by applicable laws. At Courtyard, we're committed to enhancing the traveler experience. It's what led us to establish the first hotel tailored for business travelers and why the Courtyard experience today empowers our guests, regardless of the purpose of their journey. We are seeking individuals who are dedicated to delivering an exceptional guest experience, thrive in a small yet ambitious team, and enjoy the continuous pursuit of improvement - all while having a great time. By joining Courtyard, you become part of a brand portfolio within Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.
