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Service Technician
hace 3 meses
Posición:
Technician (Técnico de Servicio)
Reporta a:
Growth Leader / Account Manger
Descripción General:
Responsable de ejecutar las acciones correspondientes al tratamiento fisicoquímico del agua en cuentas estratégicas de la región asignada, brindará a los clientes asistencia para resolver problemas y generará altos níveles de satisfacción con base en el contrato comercial.
Responsabilidades Principales:
- Realizar actividades tratamiento fisicoquímico del agua para garantizar los resultados establecidos en el contrato establecido con el cliente
- Visitar a los clientes, de acuerdo a plan de trabajo y normas de seguridad, con el fin de medir los resultados al programa de tratamiento químico diseñado.
- Realizar el control químico y dosificación de los productos de la compañía utilizados en las instalaciones de los clientes, para garantizar que los productos se encuentren dentro de los rangos establecidos y se estén dosificando en todo momento.
- Detectar e informar fallas y / o problemas de productos cuando se encuentran fuera de los rangos establecidos, resolver problemas de manera eficiente y ofrecer alternativas rentables según sea necesario en materia de tratamiento químico del agua.
- Realizar revisión de existencias de los productos en las instalaciones del cliente con el fin de suministrarlos dentro del tiempo acordado y reportar los inventarios de los mismos.
- Realizar inspecciones de equipos para monitorear las condiciones y la calidad de la operación, emitiendo los informes correspondientes
- Participar en reuniones con el equipo para mejorar el servicio al cliente.
- Documentar y comunicar los resultados entregados al cliente, proporcionando claridad y valor.
- Realizar la correlación de datos de operación vs tendencias química y de consumos.
- Apoyar en la preparación de reportes detallando problemas técnicos y soluciones para iniciar la acción correctiva necesaria por modificaciones del producto y/o recomendaciones de cambios en los procesos.
- Verificar el cumplimiento de compromisos, regulatorios y de contrato
- Atender requerimiento de los clientes relacionados con términos y condiciones de contrato con respecto al tratamiento del agua
- Toma de muestras para llevar acabo análisis fisicoquímico relacionado con el tratamiento de agua y su análisis en el laboratorio.
- Asegurar la implementación de los estándares de servicio en sitio con todos los clientes.
- Buscar mantenerse al corriente de los últimos avances de la industria a través de educación continua.
- Observar las medidas de seguridad de Chemtreat y del cliente y atender el entrenamiento de seguridad requerido.
- Soportar y estar comprometido con el Proceso de Mejoramiento de la Calidad de Chemtreat. Planea estrategias para asegurar un trabajo libre de errores, "haciéndolo correctamente desde la primera vez" y transmite esta actitud en el desarrollo diario de sus diversas responsabilidades. Participa en Equipos de Mejoramiento de la Calidad y Acciones Correctivas" y lleva mediciones de los procesos de su área.
Habilidades / Competencias:
- Enfoque en el Cliente
- Seguimiento de procesos y soluciones
- Concientización Sobre Seguridad
- Conocimientos Técnicos de química y tratamiento de agua
- Manejo de Paquetería de Microsoft Office
Experiência y estudios:
- Ingeniero Químico preferentemente pasante titulado o similar,
- Experiência 2 a 3 años en tratamiento de aguas en plantas industriales en actividades generales de tratamiento de agua
- Conocimientos Básicos en electricidad, mecánica, equipos de bombeo
- Inglés básico intermedio deseable no indispensable
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