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Customer Success Inbound
hace 3 meses
Doctoralia es la plataforma líder en México que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones.
Descripción del empleo
Asesorar a especialistas de la salud con inquietudes referentes a la plataforma y su uso a través de llamadas de entrada y tickets.
Investigar si los "errores" que reportan los especialistas pueden ser resueltos, de lo contrario crear tickets en tiempo y forma para asegurar su pronta resolución.
Analizar los perfiles de cada uno para así ayudar a maximizar sus herramientas, brindando la mejor experiência y servicio. Lograr un monto mensual de ventas cruzadas.- Asesorar a especialistas de la salud (médicos, asistentes) sobre el uso de nuestra plataforma por medio de llamadas Inbound/Outbound así como tickets
- Hacer labor de consultoría con médicos y especialistas vía zoom.
- Atención enfocada en satisfacer las necesidades de los especialistas de la salud.
- Aclaración de dudas sobre la plataforma y su uso.
- Construir y mantener relaciones con los clientes. Empatizar con las necesidades del cliente.
- Seguimiento de incidencias reportadas con el equipo de soporte.
- Asesor a pacientes y proveedores, de ser necesario direccionar.
Requisitos:
- Experiência en atención de clientes por teléfono en llamadas de entrada y salida.
- Manejo y control de un alto volumen de llamadas Inbound
- Experiência en centros de contacto / Help Centers
- Atención a clientes por correo así como resolución de casos
- Seguimiento de casos y de interacciones
- Experiência en Apoyo para brindar asesorías y resolver dudas o problemas
- Experiência de al menos de 1 año brindando capacitación, Onboarding o mantenimiento de cartera a través de plataformas de videollamada o llamada de salida.
- Dominio sobre el paquete de productividad de empresas de tecnología (paquete de Google, Slack, Hubspot).
- Uso de CRM
- Experiência deseable en Retención
- Excelente manejo de clientes difíciles
- Ingles Intermedio
- Prestaciones de Ley + Superiores
- 22 días de vacaciones
- Día de cumpleaños compensatorio
- Gympass y Descuentos con Ticketmaster
- Vales de despensa
- Seguro de gastos médicos y seguro de vida
- Plan de acciones de la compañía
- Clases de ingles con costo preferencial
- Esquema hibrido
