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Customer Success Manager

hace 2 meses

Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo
{"h1": "Customer Success Manager at Salesforce, Inc.", "p": "We are seeking a highly skilled Customer Success Manager to join our team at Salesforce, Inc. As a Customer Success Manager, you will be responsible for partnering with our largest and highest-profile customers to ensure their success on our platform. You will work closely with cross-functional teams to identify and address customer needs, and develop and implement strategies to drive business outcomes.

Key Responsibilities:

* Serve as the primary point of contact for assigned customers, providing exceptional customer service and support
* Develop and maintain strong relationships with customer stakeholders, including IT and business executive leadership
* Collaborate with internal teams to identify and address customer needs, and develop and implement strategies to drive business outcomes
* Conduct quarterly reviews with customers to identify trends and provide tailored recommendations
* Act as an advocate for customers during the triage and resolution of high-severity cases

Requirements:

* 5+ years of experience in Technical Customer Success, SaaS platform use, or project leadership
* Exceptional communication and presentation skills
* Ability to analyze technical concepts and translate them into business terms
* Knowledge of software development process and design methodologies
* Experience leading efforts of cross-functional teams

Preferred Requirements:

* +2 years in Salesforce Ecosystem
* Salesforce product certifications are a plus
* Knowledge of Salesforce products and features

At Salesforce, we believe that the business of business is to improve the state of our world. We are committed to creating a workforce that reflects society through inclusive programs and initiatives. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Salesforce welcomes all.

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