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CX Engagement Specialist
hace 3 meses
El Rol
Esta posición tiene el propósito de mantener la comunicación directa con nuestros clientes y consumidores manteniendo un estándar elevado en calidad y servicio al cliente.
Requirements
¿Qué harás?
- Serás la cara de la marca, actuando como la voz de la compañía y la voz de los consumidores para la compañía.
- Crearás y mantendrás conexiones con los consumidores por distintos canales.
- Serás responsable de la emisión y recepción de llamadas.
- Monitorizarás, gestionarás y recolectarás las interacciones de los consumidores en el CRM.
- Atenderás al consumidor y darás respuesta a quejas de calidad, a riesgos potenciales, solicitudes de información y otras recibidas a través de teléfono, email y web.
- Gestionarás las incidencias a través de CRM (Salesforce, u otros).
- Tendrás que proponer soluciones y mejoras en los procesos, incluso en la fidelización de clientes.
- Harás seguimiento diario de los casos asignados y pendientes de cerrar.
¿Quién eres?
Aportarás 2 años de experiencia trabajando en call center en atención al consumidor.
Estudios mínimos de formación profesional.
Nivel de inglés medio
Aportarás conocimiento en:
- Gestión de incidencias a través de CRM (Salesforce u otro Ticketing System)
- Soporte técnico: navegadores, cookies, incidencias en web.
- Emisión y recepción de llamadas.
- Redacción y ortografía.
Benefits
- Disfruta de 23 días de vacaciones anuales para relajarte y encontrar tu Zen interior
- Tendrás el día de tu cumpleaños para festejar como prefieras, así que podrás relajarte y celebrarlo por todo lo alto
- Únete a nuestro equipo y experimenta las increíbles ventajas de tener una cobertura de seguro de gastos médicos mayores
- Deléitate con deliciosas comidas haciendo uso de nuestros tentadores vales de despensa
- Podrás disfrutar de los placeres de un entorno de trabajo híbrido
- Trabaja a tu ritmo con nuestra flexibilidad horaria .
- Contarás con emocionantes oportunidades de crecimiento profesional
- Prepárate para una oportunidad gratificante Como parte de este increíble rol, tendrás la oportunidad de contribuir con tus habilidades y tiempo para una noble causa. Únete a nuestro equipo y tendrás la opción de realizar cada año 40 horas de voluntariado que te cambiarán la vida.
Acerca de nosotros
En Findasense somos una compañía global de Customer Experience, nos basamos en el poder de los datos para crear experiencias personalizadas y ejecutar estrategias mediante la creación de contenidos relevantes. Creemos en la autogestión, la transparencia y nos enfocamos en una cultura colaborativa en donde nuestro modelo EPIC (Estrategía, Propósito, Identidad y Cultura) nos hace únicos, diferentes y nos permite crear relaciones duraderas a largo plazo.
