Ecommerce CX Specialist

hace 2 semanas


Ciudad de México, Ciudad de México Apple Inc. A tiempo completo

About the Role

We are seeking a motivated Ecommerce CX Specialist to join our growing business at Apple Inc. This role will drive performance of Apple products across our partners in Mexico.

Key Responsibilities

  • Implement and monitor the compliance of Apple's customer experience of Ecommerce Retailers and Carriers in Mexico, including search, content optimization, catalog setup, attach rates, and conversion campaigns.
  • Partner with local sales and marketing teams to align on the best customer experience strategy to maximize Apple's opportunities on partners' platforms.
  • Deliver an optimal Apple CX and closely monitor the buying journey for Apple's products, focused on achieving higher PDP views, conversion, and sales growth.
  • Partner closely with Account executives to identify areas for improvement in the partners' online journey, from Search, PDP, Cart to Checkout, and to develop digital roadmap improvements to support Account plan and forecast.
  • Run test and optimization experiences along the sales purchase funnel to implement global digital best practices and programs.
  • Partner with marketing team to manage retail media advertising utilizing partners' Retail media tools and capabilities.
  • Responsible for the report of partners' Digital KPIs, web analytics, and performance metrics.

Requirements

  • 7+ years of relevant experience driving customer experience and sales growth, preferably with category management responsibility.
  • Experience in digital commerce, category manager, or marketplace sales preferred.
  • Experience managing external partners, driving negotiation, and implementation of programs and business projects from concept to execution, to reporting and optimization.
  • Strong problem-solving skills to identify critical issues and opportunities, evaluate options, and provide effective recommendations for sales growth.
  • Analytical ability to transform key performance indicators (KPIs) into actionable insights.
  • Proven understanding of Ecommerce purchase funnel and CX data (click-through rate, page views, conversion rates, abandoned cart, etc.).

Preferred Qualifications

  • Experience with content optimization via UI/UX.
  • Retail media capabilities experience is a plus.
  • Bachelor's Degree or equivalent work experience.


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