Customer Experience Analyst

hace 7 días

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

Customer Experience Analyst:


Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you.


Join our team and be responsible for taking care of the end-to-end customer experience, helping to spread this customer-focused culture within the company, helping the knowledge and dissemination of the customer within the company, monitoring and managing metrics related to customer experience, understanding and mapping the customer experience journey, evaluating people's feedback and pain, working with teams to improve the experience delivered to customers.


About the Role
In this opportunity as a
Customer Experience Analyst, you will:

  • Be the multiplier of the customer-centric culture in the company.
  • Perform analysis of customer experience and satisfaction metrics and propose improvement actions.
  • Mapping and tracking customer experience journeys.
  • Be an analytical person capable of carrying out different analyzes regarding CX metrics (such as NPS, CSAT, and futures), in an integrated way with our solutions and KPIs, and OKRs.
  • Working collaboratively with related areas to improve the customer experience.
  • Propose action plans based on results analysis.
  • Create presentations and reports for management

About You:

You're a fit for the role if you have:

  • Bachelor's Degree.
  • Fluent English is a must.
  • Minimum 3 years of experience as a Customer Experience Analyst.
  • Knowledge about CX metrics.
  • Experience supporting, driving, and delivering results.
  • The ability to analyze beyond the everyday to inform strategic thinking and strategy creation.

Location:
CDMX

#LI-JA1

What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:


  • COVID-19 Response: Currently many of our employees are working within a hybrid environment consisting of in-office and remote work and following local COVID-19 bylaws and guidelines.
-
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
-
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
-
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
-
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
-
Purpose Driven Work: We have a superpower that we have never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.


Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years.

Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters.

We help these professionals do their jobs better, creating more time for them to focus on the things that matter most:
advising, advocating, negotiating, governing and informing.


We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.

Sound exciting? Join us and help shape the industries that move society forward.

Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals.

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity

  • Customer Experience Analyst

    hace 7 días

    Ciudad de México, Ciudad de México Briggs Equipment México A tiempo completo

    POR CRECIMIENTO DE OPERACIONES, BRIGGS EQUIPMENT,SOLICITACustomer Experience Analyst Administrador de ventasObjetivo del puesto: Dar servicio a nuestros clientes; y apoyar administrativamente en los procedimientos comercial, facturación, cobranza y servicio técnicoEscolaridad: Licenciatura o IngenieríaExperiência: 3 años en administración de ventas,...

  • Customer Experience Analyst

    hace 6 días

    Ciudad de México, Ciudad de México Rappi A tiempo completo

    Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos¿Quieres saber por qué Rappi?- VEMOS OPORTUNIDADES donde otros ven problemas;- VEMOS CERCANIA donde otros ven distancia;- VEMOS ADRENALINA donde otros ven presión.Únete a un...

  • CX Customer Experience Strategist

    hace 6 días

    Ciudad de México, Ciudad de México Pari Schulen A tiempo completo

    Majorel acquires Findasense, expanding its CX transformation services (Read news) Develop a customer experience strategy that drives customer advocacy across all touchpoints.Build a customer-centric service and support experience through multiple points of contact guaranteeing the best performance of all CX operations globally.To ensure and guarantee that...

  • Consumer Experience Analyst

    hace 7 días

    Ciudad de México, Ciudad de México Reckitt A tiempo completo

    Want to be at the centre of the action? As Consumer Experience Analyst, you'll have the freedom to find new opportunities for us and bring us closer to our customers.Consumer Experience AnalystCiudad de Mexico, Ciudad de MexicoCompetitive Salary & excellent benefits packageWorking with a wealth of brand, customer and market data, you'll make our marketing...

  • Customer Experience Project Mgr

    hace 7 días

    Ciudad de México, Ciudad de México Schneider Electric Gruppe A tiempo completo

    Job Description - Customer Experience Project Mgr (008XZ8) Customer Experience Project Mgr - 008XZ8 Creative, energetic and self-driven, individual who understands the customer and their use cases and knows how to be a trusted partner to internal stakeholders & is strong in customer facing interactions. Enjoys change management, understanding root causes...

  • Customer Experience Project Mgr

    hace 6 días

    Ciudad de México, Ciudad de México Schneider Electric A tiempo completo

    Creative, energetic and self-driven, individual who understands the customer and their use cases and knows how to be a trusted partner to internal stakeholders & is strong in customer facing interactions. Enjoys change management, understanding root causes of problems and functions as the voice of the customer in strategic decisions that impact customer...

  • Customer Experience Manager, Senior

    hace 7 días

    Ciudad de México, Ciudad de México Infor A tiempo completo

    General information- Country Mexico City Mexico City Department Customer Relations Job ID 3717 Description & Requirements The Customer Experience Manager (CEM), Senior will build, develop, and mature multilevel customer relationships to foster partnerships with all levels of the customer organization including executive and C-Level to ensure successful usage...

  • Customer Experience Associate

    hace 6 días

    Ciudad de México, Ciudad de México Lyft A tiempo completo

    Lyft is committed to building transportation that empowers people to move around their neighborhood and city without owning a car. Specifically, our for solving last mile mobility is to lay the foundation for winning on bikes and scooters.Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We...

  • Customer Experience Product Analyst

    hace 6 días

    Ciudad de México, Ciudad de México Rappi A tiempo completo

    Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos¿Quieres saber por qué Rappi?- VEMOS OPORTUNIDADES donde otros ven problemas;- VEMOS CERCANIA donde otros ven distancia;- VEMOS ADRENALINA donde otros ven presión.Únete a un...

  • Customer Svc Intmd Analyst

    hace 7 días

    Ciudad de México, Ciudad de México Citi A tiempo completo

    The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities: Manage a portfolio of...

  • Customer Experience

    hace 6 días

    Ciudad de México, Ciudad de México Openpay A tiempo completo

    Openpay es la plataforma para la recepción y envío de pagos electrónicos con presencia en Latinoamérica, especializada en el desarrollo y comercialización de soluciones digitales innovadoras para habilitar transacciones comerciales accesibles, seguras e innovadoras.La plataforma de Openpay abre posibilidades de crecimiento sostenible para los negocios...

  • Associate Customer Experience

    hace 6 días

    Ciudad de México, Ciudad de México Wadhwani Foundation A tiempo completo

    Candidate with experience in Program management or Co-ordination from Entrepreneurship Development / Skilling ecosystem only be considered. Experience required: 2-5 YearsJob SummaryAs an Ignite Customer Experience Specialist, you'll be at the heart of our mission, training educators to foster tomorrow's entrepreneurs. Your role blends project management with...

  • Customer Service Analyst 2

    hace 7 días

    Ciudad de México, Ciudad de México Citi A tiempo completo

    The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Responsibilities: Serve as single point of contact for internal...

  • Customer Service Intermediate Analyst

    hace 6 días

    Ciudad de México, Ciudad de México Citi A tiempo completo

    The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Responsibilities: Manage a portfolio of highprofile...

  • Analista de Customer Experience

    hace 6 días

    Ciudad de México, Ciudad de México Mercado Libre A tiempo completo

    En Mercado Libre estamos democratizando el comercio, el dinero y los pagos en América Latina.En Customer Experience inspiramos confianza en nuestros usuarios generando experiências extraordinarias. Conectamos emocionalmente en cada contacto, brindando soluciones y excediendo expectativas, a través de distintos canales de atención. Para lograrlo,...

  • Customer Experience Manager

    hace 6 días

    Ciudad de México, Ciudad de México Tesla A tiempo completo

    What to ExpectOur Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world's transition to sustainable...

  • Customer Experience Manager

    hace 6 días

    Ciudad de México, Ciudad de México Tesla A tiempo completo

    What to Expect Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world's transition to sustainable...

  • Sr Customer Analyst

    hace 6 días

    Ciudad de México, Ciudad de México Harman International A tiempo completo

    Location: MX_Lote Bravo Juarez_ 2290 Ave Torres AdditionalLocation: Lote Bravo, Juarez, Mexico Job Family: Manufacturing Worker Type Reference: Regular Permanent Pay Rate Type: Salary JOB ID: RDescription & Requirements:What You Will Do Make daily analysis of Finished Goods inventory levels to avoid any shortage shipment Make analysis of customer releases...

  • Customer Enjoyment Junior Analyst

    hace 6 días

    Ciudad de México, Ciudad de México Bright A tiempo completo

    About Bright:Hey there We're Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. We do so as a finance and technology layer powering the solar installer and entrepreneurial ecosystem - working hard to simplify the process through automation.In just a few years, we've become Mexico's #1 residential solar...

  • Customer Business Analyst

    hace 7 días

    Ciudad de México, Ciudad de México Diageo A tiempo completo

    Customer Business Analyst page is loaded Customer Business Analyst Apply locations Mexico City, Mexico time type Full time posted on Posted 30+ Days Ago job requisition id JR Job Description : About usFrom Arthur Guinness to Johnnie Walker, our business was founded on people of great character. We're the world's leading premium alcohol company. Our brands...