Customer Experience Analyst

hace 1 semana


Ciudad de México, Ciudad de México Briggs Equipment México A tiempo completo
POR CRECIMIENTO DE OPERACIONES, BRIGGS EQUIPMENT,SOLICITACustomer Experience Analyst Administrador de ventasObjetivo del puesto: Dar servicio a nuestros clientes; y apoyar administrativamente en los procedimientos comercial, facturación, cobranza y servicio técnico

Escolaridad:

Licenciatura o IngenieríaExperiência: 3 años en administración de ventas, idealmente en el giro de maquinaria y equipo para manejo de materiales o industrias relacionadasSistemas: CRM, ERP, OfficeInglés técnico: Lectura de manualesFunciones comerciales: Recopilar documentos y elaborar contratos de clientes nuevos Monitorear llegada de maquinaria nueva Coordinar demostraciones de maquinaria a posibles clientes Visitar ocasionalmente a clientes cuando sea requerido Planear entrega de maquinaria a clientes Coordinar la recolección de la maquinaria al termino de proyectos de rentaFunciones de Atención y Servicio a clientes: Recibir, canalizar y dar seguimiento a los problemas reportados por nuestros clientes con las áreas correspondientesFunciones de Servicio Técnico: Agendar preparación de maquinaria con el taller Solicitar salidas de maquinaria Entregar maquinaria a cliente final Programar cursos de capacitación a operadores Dar seguimiento a reclamos de garantíaFunciones de facturación y cobranza: Solicitar órdenes de compra Seguimiento a facturación y canalizar problemas de cobranza Solicitar notas de créditoOfrecemos: Sueldo base Bono trimestral por objetivos Prestaciones superiores: 30 días de aguinaldo, vales de despensa, fondo de ahorro, seguro de vida, seguro de gastos médicos mayores.

Contrato directo por la empresa y cotización ante el IMSS al 100%

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