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Medical Customer Service Representative

hace 3 meses

Guadalajara, Jalisco, México TTEC A tiempo completo

Representante Médico de Atención a Clientes - Español - Inglés - Remoto

Representante Médico de Atención a Clientes Bilingüe Español Inglés

Últimas noticias : TTEC obtuvo el reconocimiento Best Workplaces 2022 de Computrabajo, líder en empleo en México.

En TTEC, todo se trata de Experiencia Humana. Como Representante Médico de Atención a Clientes Bilingüe Español Inglés en Guadalajara, Jalisco, serás parte de crear y otorgar increíbles experiencias al cliente y al mismo tiempo #ExperienceTTEC, en una experiencia laboral galardonada y cultura empresarial.

Lo que estarás haciendo

Te apasiona ayudar a los demás y darles tranquilidad? Ya sea para obtener respuestas rápidamente para los clientes, consultar productos con detalle o resolver sus problemas con una sonrisa.

Apoyarás a empresas ubicadas en Estados Unidos con respecto a beneficios e inscripciones a seguros de vida, salud y dental.

Durante un día típico, tú

  • Responder a las comunicaciones entrantes de los clientes
  • Realizar investigaciones y proporcionar respuestas a los clientes para resolver sus problemas

Lo que aportas al puesto

  • Inglés y español avanzado tanto escrito como hablado
  • Capacidad para navegar a través de varias aplicaciones web simultáneamente (multitarea)
  • Competencia en el uso de Microsoft Windows
  • Vivir en la ciudad de Guadalajara o sus alrededores, eso es perfecto.
  • Velocidad de descarga de Internet mínima de 20 Mbps.
  • Conocimiento de terminología médica básica, de preferencia
  • Diploma de bachillerato

Lo que puedes esperar

  • Salario base
  • Todos los beneficios legales, incluyendo la atención médica y el seguro
  • Capacitación totalmente remunerada
  • Liderazgo conocedor, alentador, de apoyo y presente
  • Organización diversa y con mentalidad comunitaria
  • Desarrollo profesional y muchas oportunidades de aprendizaje
  • Y sí... todas las oportunidades y beneficios de bonificación por rendimiento competitivo que esperaras y tal vez algunos que te sorprenderán gratamente

Un poco más sobre tu puesto

Te capacitaremos para que seas un experto en la materia, para que puedas estar seguro de brindar el más alto nivel de servicio posible, ya sea a través de interacciones de voz, chat o correo electrónico.

Confiamos en que ya tienes el ingrediente necesario que no se puede enseñar : una naturaleza solidaria que brillará a medida que ayudas a los clientes.

También tendrás la oportunidad de hacer nuevos amigos geniales dentro de la comunidad TTEC y hacer crecer tu carrera en un ambiente dinámico y familiar.

Reportarás al Líder del Equipo. Contribuirás al éxito de la experiencia del cliente, así como al éxito general del equipo.

Sobre TTEC

Nuestro negocio consiste en hacer felices a los clientes. Eso es todo lo que hacemos. Desde 1982, hemos ayudado a las empresas a crear experiencias de clientes comprometidas, complacidas y rentables impulsadas por nuestra combinación de humanidad y tecnología.

En nombre de muchas de las marcas icónicas, disruptivas y líderes en el mundo, hablamos, enviamos mensajes, mensajes de texto y chats de video con millones de clientes todos los días.

Estas excepcionales experiencias de cliente comienzan contigo.

TTEC se enorgullece de ser un empleador que ofrece igualdad de oportunidades. TTEC acepta y se compromete a construir una fuerza laboral diversa e inclusiva que respete y empodere la cultura y las perspectivas al interior de nuestros equipos globales.

Nos esforzamos por reflejar las comunidades a las que servimos, no solo brindando un servicio y tecnología asombrosos, sino también humanidad.

Nos aseguramos de que todos nuestros empleados se sientan valorados y cómodos siendo ellos mismos en el trabajo. Como empresa global, sabemos que la diversidad es nuestra fortaleza.

Nos permite ver los proyectos e ideas desde diferentes puntos de vista y permite a cada individuo aportar valor de manera única.

ttecmexico


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