Customer Service Representative

hace 6 días


Guadalajara, Jalisco, México 300 FLEXTRONICS MANUFACTURING MEX, SA DE CV. A tiempo completo

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at 300 FLEXTRONICS MANUFACTURING MEX, SA DE CV. in Guadalajara, North Campus. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide comprehensive and high-quality services to customers through effective communication and problem-solving skills.
  • Handle customer inquiries and resolve issues in a timely and efficient manner, ensuring one-call resolution.
  • Maintain high customer service standards in high-pressure situations, such as increased call volume or demanding customers.
  • Interpret customer needs and recognize symptoms, causes, and solutions to provide effective support.
  • Identify opportunities for customer education and training, and provide solutions to meet their needs.
  • Demonstrate clear speaking and writing skills in English to ensure customer comprehension.
  • Track relevant metrics and drive action items based on results KPIs.
  • Coordinate order management, returns, and shipments, ensuring timely and accurate delivery.
  • Validate SOX controls, prices, incoterms, terms of payment, and agreements.
  • Coordinate with the warehouse and logistics area to ensure smooth shipping and import processes.
  • Collaborate with cross-functional teams to plan and execute production and delivery of customer projects.
  • Monitor customer demand and coordinate with material and production control to meet customer needs.

Requirements:

  • BA/BS or equivalent work experience.
  • Experience in a similar customer service role.
  • Advanced English communication skills.
  • Experience with shipping coordination and administration of purchase orders.
  • Customer service experience.
  • Excel Advanced skills.

What We Offer:

  • Competitive Salary
  • Life & Medical insurance
  • Christmas Bonus
  • Food Coupons
  • Saving Fund
  • Life Insurance


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