Customer Service Representative
hace 6 días
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at 300 FLEXTRONICS MANUFACTURING MEX, SA DE CV. in Guadalajara, North Campus. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Provide comprehensive and high-quality services to customers through effective communication and problem-solving skills.
- Handle customer inquiries and resolve issues in a timely and efficient manner, ensuring one-call resolution.
- Maintain high customer service standards in high-pressure situations, such as increased call volume or demanding customers.
- Interpret customer needs and recognize symptoms, causes, and solutions to provide effective support.
- Identify opportunities for customer education and training, and provide solutions to meet their needs.
- Demonstrate clear speaking and writing skills in English to ensure customer comprehension.
- Track relevant metrics and drive action items based on results KPIs.
- Coordinate order management, returns, and shipments, ensuring timely and accurate delivery.
- Validate SOX controls, prices, incoterms, terms of payment, and agreements.
- Coordinate with the warehouse and logistics area to ensure smooth shipping and import processes.
- Collaborate with cross-functional teams to plan and execute production and delivery of customer projects.
- Monitor customer demand and coordinate with material and production control to meet customer needs.
Requirements:
- BA/BS or equivalent work experience.
- Experience in a similar customer service role.
- Advanced English communication skills.
- Experience with shipping coordination and administration of purchase orders.
- Customer service experience.
- Excel Advanced skills.
What We Offer:
- Competitive Salary
- Life & Medical insurance
- Christmas Bonus
- Food Coupons
- Saving Fund
- Life Insurance
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