Customer Service Representative

hace 1 día


Guadalajara, Jalisco, México FlexTal Staffing LLC A tiempo completo
{"title": "Customer Service Representative", "description": "Key Responsibilities

We are seeking a dedicated customer service representative to provide exceptional support to our customers. As the first point of contact, you will assist new users with hardware installation, guide customers through product configuration, and provide introductory walkthroughs. You will also respond to customer inquiries via Intercom and phone support, troubleshoot issues related to hardware, software, and user experience, and handle billing and account-related questions.

Requirements:

  • Fluent in English (spoken and written)
  • Previous customer service experience, preferably in tech or hardware-related products
  • Comfortable handling real-time chat, email, and phone support
  • Ability to explain technical concepts clearly to non-technical users
  • Strong troubleshooting skills, particularly related to hardware, software, and network setups
  • Patient, empathetic, and detail-oriented

Bonus Skills:

  • Familiarity with HDMI and TV setups, especially with HDMI-CEC technology
  • Experience with mobile and web-based platforms
Benefits

We offer a range of benefits to support your well-being and career growth, including:

  • Christmas Bonus: 30 days, to be paid in December
  • Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN
  • Minor Medical Insurance: VRIM membership with special discounts on doctor's appointments and accident reimbursements
  • Dental Insurance: Always smile with confidence
  • Life Insurance: (Death and MXN Disability)
  • Vacation Days: 12 vacation days in accordance with Federal Labor Law, with prior approval from your manager. + Floating Holidays: 3 floating holidays in addition to the 7 official holidays in Mexico
  • Cell Phone Reimbursement & Transportation Subsidy
  • Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work
  • Multicultural Exposure: Work with operations within Mexico and United States
  • MezTal Internal Events: Strike a healthy balance between your professional and personal goals
  • Exclusive Discounts: Benefits with different companies for being part of MezTal
  • Academic Agreements: Access to national universities and language schools
  • Career Growth: We will search the best conditions for progressing in your career
", "lang_code": "en-US"}

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