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Technical and Support Lead for The Atm Area

hace 3 meses

Ciudad de México, Ciudad de México Citi A tiempo completo

Responsibilities:

  • Capable of research in root cause of development and performance concerns as well as the resolution of defects.
  • Have a deep understanding of the technical requirements for the solutions being built.
  • Understand engineering needs including those required to build, maintain, and operate the system through all phases of its life.
  • Proficient in information modeling, data structures and algorithms.
  • Understand maintenance characteristics, runtime properties and dependencies that exist in support of your system's software.

These dependencies will include but not limited to:
hardware, platform, operating system, performance and load requirements, as well as contingencies with upstream and downstream systems.

  • Work with limited guidance, seeking guidance only as needed as the development and delivery strategy is defined; the design is not.
  • Partner with industry vendors that provide technology or user experience design components that support our Digital architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings.
  • Participates in the full development life cycle, identify dependencies between agile and waterfall delivery, working within broadly defined parameters, including test plan execution and software quality needs
  • Directly impact the business by influencing strategic functional decisions through advice, counsel or provided services. This will require persuading and influencing others through strong and comprehensive communication and diplomacy skills.
  • Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels.
  • Recognize discordant views and take part in constructive dialog to resolve them.
  • Work across teams to optimize processes.
  • Regularly review metrics and proactively seek out new and improved mechanisms for visibility ensuring your program stays aligned with organization objectives.
  • Continuously assess development processes, test plans, and operations.
  • Work with teams to improve concurrent project delivery.
  • Streamline and / or eliminate excess process in any area of architecture, build, delivery, production operations environment, or business area where the same efforts (or issues) are repeated yearoveryear.
  • Share knowledge with the team in various forums (brown bags, engineering forums etc.) and demonstrate a higher level of knowledge through industry certifications

Qualifications:

  • 5 years' experience with ATMs (Automated Teller Machines) environments, including all areas, software installations, configurations, trouble shooting, trace/logs analysis.
  • Experience in.
NET and Windows OS environments required.

  • Networking and Active Directory experience required.
  • Excellent problems solving and analytical skills.
  • Excellent presentation and communication skills.
  • Ability to work with teams from different areas like Development, testing, Business, operations.
  • Detailoriented
  • Proficient English and Spanish communication skills (reading/writing and speaking)
  • Experience creating test cases.
  • Experience with MSFT Excel and PowerPoint required.
  • Experience with KAL, Diebold or NCR ATM products preferred.
  • Experience with Jira, ALM and confluence preferred.
  • Experience in SQL Data Bases Preferred.
  • Experience in CI/CD integration preferred.
  • Expertise on build SW installation packages is a plus.
  • Expertise on Change Management process is a plus.
  • Expertise on RLM for CI/CD deployment is a plus.
  • 58 years in a product development/product management environment
  • Strong analytical and quantitative skills; Data driven and resultsoriented
  • Experience delivering with an agile methodology
  • Experience in affecting large culture change
  • Experience leading infrastructure programs
  • Skilled at working with third party service providers
  • Excellent written and oral communication skills

Education:

  • Bachelor's/University degree or equivalent experience
-
Job Family Group:

Technology

-
Job Family:

Digital Software Engineering

-
Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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EEO is the Law" poster. View the
EEO is the Law Supplement.

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EEO Policy Statement.

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