Billing Manager

hace 1 semana


Saltillo, Coahuila de Zaragoza, México Johnson Controls A tiempo completo

Job Details

Manage Operational performance 25%

  • Supervise the function of Customer Billing and supports Team Leaders in Daily Operations
  • Expertise in managing functions for Billing, Credit Rebill, Dispute Resolution
  • Preparing and Implementing strategy on daytoday basis and expediting the billing process with minimum disruption
  • Ensure smooth migrations identify potential process risks, establish mitigation/control plans, and monitor the impact
  • Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics. Advise on appropriate action plans where needed via consistent processes
  • Focus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management
  • Ensure Business continuity plans are always tested for service and critical services are always delivered as agreed with customer
  • Plan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals
  • Ensure regulatory requirements, Internal Controls, & Policies and Procedures are followed
  • Ensure timely monthly/ quarterly / annual closing of books of accounts and support in Internal/External Audits
  • Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management
  • Drive towards the agreed efficiency targets through defined processes
  • Lead through transitions and increase organizational performance driving and embedding many competing initiatives

People Management 30%

  • Directly Manage and Coach Team Leaders and their teams depending on scope and complexity
  • Build and lead an engaged, high performing team and foster an inclusive environment
  • Accountable for performance management, talent development and succession planning
  • Provide coaching/mentoring
  • Coordinate activities of team members engaged in processes and subprocesses to deliver
  • Monitor Productivity and Efficiency of teams

Stakeholder Management 30%

  • Build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity
  • Work closely with relevant stakeholders to drive the Process strategy
  • Monitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard.
  • Close communication and partnership with Internal Audit teams as well as Group External Auditors
  • Timely follow up on Business escalations and provide active resolutions

Drive Process Improvement Strategy 15%

  • Build a culture of continuous improvement and operations excellence
  • Partner and align with the Business by closely working with the Internal Stakeholders
  • Drive the defined process initiatives for your center

Education, Experience, Skills

  • Bachelor's/Master's degree in Accounting, Finance or Business Administration)
- continuous improvement training (e.g. LEAN / Six Sigma) desirable

  • 10+ years of experience in finance operations work with deep expertise in Order To Cash Function with 5+ years leading teams
  • Continuous Improvement mindset
  • Demonstrated ability to manage large teams and highly adept at building resiliency within them
  • Possess a strong customer service acumen
  • Selfstarter with strong analytical, problem solving skills and initiative to achieve desired outcomes
  • Excellent verbal and written communication skills
  • Managed stakeholders with extensive experience working in a diversified industry environment
  • Experience working in a Shared Service Environment
  • Managed 30+ people across the full spectrum of Order to Cash
  • Ability to work across diverse cultures and backgrounds

Core Competencies

Concept Strength:

  • Identifies connections and interdependencies
  • Thinks creatively. Analyze complex situations and generate solutions

Agile & Resilient:

  • Cultivates innovation by experimenting and adapting, learning from failures, and overcoming limits
  • Creates clarity, optimism, and opportunities in the face of ambiguity, uncertainty and setbacks

Change Management:

  • Demonstrates openness to new approaches and ideas
  • Fosters an environment where one can challenge the status quo when improvement is necessary
  • Defends the necessary changes in the organization and helps others prepare for the impact and acceptance of such necessary changes
  • Progresses productively under conditions of change and ambiguity

Process Mindset:

  • Optimize and continuously improve financial processes and other businesses
  • The results are driven with a passion for continuous improvement
  • Can understand, develop, and adhere to processes, identification and implementation of simplification
  • Standardization and process improvement while looking for proactive optimization

Personality:

  • International Working Experience
  • Very strong in Interpersonal skills, planning and organizing skills, service orientation
  • Good


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