Junior Customer Sucess Engineer

hace 2 semanas

Desde casa, México CODIGOMX A tiempo completo
Jr. Customer Success Engineer

Years of Experience: 1+ years

Required Technologies:
nodejs, golang, - Javascript, API, SQL,, SQL Server, Github

Required Languages:
English - Advanced

Position Type:
Full Time

Timezone:
America/Los_Angeles

Industries:
Computer and technology

Description:
Bringing your product development and revenue teams together, as one. Across organizations, teams work on either product or customer.


Our mission is to bridge the gap between your people dedicated to product and your people dedicated to customers — enhancing productivity and creating a company-wide culture of product and customer centricity.

This modern approach to Customer Relationship Management (CRM), called OneCRM, leverages the power of AI, Analytics and Design, and eliminates fragmented processes, and streamlines real-time collaboration across departments.

At the core lies a knowledge graph that interconnects data across all of your departments:
Support, Sales, Engineering, Product, and Customer Success.

With your knowledge graph, our vector database, and the power of LLMs and Analytics, connects everyone together to prioritize what's really needed from your customer.


With the Support App, you can create a GPT chatbot in less than 5 minutes and adopt an AI Powered modern ticketing engine easily adaptable with your product teams.

Through the Build App, bring customer voice to your software development through an efficient system of record for issue tracking, sprints, and product enhancements.

Whether a user of one app or multiple, your team can easily sync our app bidirectionally to coexist with your current systems (Jira, Zendesk, Github, Slack, you name it).

Build AI copilots into your customer support and align your product development teams towards real customer relationships today.

Job Description:


We are an untraditional revenue organization, built to support a rapidly scaling technology start-up underpinned by a hybrid approach of Product-Led and Sales-Led Growth strategies.

The pace will be fast, and the impact will be eminently tangible.

Members of the Revenue team ensure our customers are delighted as they discover, integrate with, and use the DevRev platform.

Our team's mission is to lead the 360 degree investigation of our users so we can seamlessly usher them through the use of the DevRev platform and proactively meet their needs.

We seek to deliver an unparalleled experience both within and outside the platform.

Your mission is to systematically help customers find value with DevRev, own the coordination between multiple stakeholders and/or engineer the solution to get the job done.

Our team is charged with building our own system to provide outstanding customer experience, as well as enabling customers.


You will develop a profound understanding of Product-Led Growth (PLG) & Sales-Led Growth (SLG) methodologies, customer journeys, global communication and business analytics.


Objectives of this role will include:

  • Create and implement customer onboarding / trial plans to accelerate product adoption and meeting usecase based success criteria.
  • Integrate DevRev with customers' existing tech stack, including scripting, debugging and troubleshooting.
  • Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage
  • Be selfsufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including Engineering, Product, Customer Success & Support, Revenue, Marketing, etc.
  • Build and develop integrations, automations, and more across various toolsets to scale and ensure successful customer engagements.
  • Conduct data analysis, writing queries (e.g., in SQL), and building dashboards to share insights and drive decisionmaking.
  • Close work with AI and generative technologies
  • Learn new tools and guiding customers through critical workflows, e.g. integration with code repositories
  • BA/BS/BE, or equivalent educational or professional experience
  • 1 year in postsales Systems Engineering, Technical Customer Service/Support, Development, Technical Account Mgmt, or other related experience
  • Handson coding / development experience using APIs, Webhooks, SQL, Github, etc.
  • Outstanding communication (written and verbal)
  • Comfort operating in a fastpaced, highdemand, global environment.
  • Result oriented workstyle, ability to get things done and a learning mindset.
  • An endless passion for challenging work that requires high energy, full engagement and a selffounded need for highperformance


Culture The foundation is its culture our commitment to those who are hungry, humble, honest, and who act with heart.

Our vision is to help build the earth's most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

Tipo de puesto:
Tiempo completo

Salario

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