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Customer Support Representative 3

hace 3 meses

Ciudad de México, Ciudad de México Tive A tiempo completo
At Tive, we imagine a fully-transparent world in which everything and everyone is connected.

We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.


We believe (and live) four core values:


  • Create transparency first—everything else comes second:

We believe that trust is critical, and we depend on each other to be transparent and open—and to consistently deliver on their word.

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Make it simple: We work hard to deliver creative technical solutions to complex problems.
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We've got your back: We are fiercely loyal to our team.
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Relentless iteration: Our desire to learn new things and create innovative solutions—every single day—is unmatched.


Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage.

Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.


As a Customer Support Representative with Tive, you will be the face of our mission and values, by providing world class service with every customer interaction, small or large.


  • 13 years of experience in a customer support role,
  • Exceptional English and Spanish communication skills,
  • Strong interpersonal skills and a reliable work ethic,
  • Superb organizational and time management skills,
  • The ability to problemsolve creatively in a fastpaced environment, and
  • An empathetic, positive attitude.

In addition, they may have:

  • Familiarity working with remote coworkers in other time zones,
  • Experience in the supply chain industry,
  • Involvement with a tech startup environment, and
  • Working knowledge of customer support tools such as Hubspot and Zendesk.

What you'll be doing:

  • You will answer technical questions, provide proactive support, and be the interface between customers and Tive in resolving any technical issues our customers may encounter.
  • You will work with other members of the Customer Success team on improving processes, tools, and documentation based on customer interactions.
  • You will work with our Hardware, Software and Customer Success teams to improve internal processes and contribute ideas for product improvements.
  • You will participate in a collaborative, fastpaced environment, while gaining exposure to all aspects of the business.
We celebrate diversity, and consider it key to our success as both a team and a company.

We are proud to be an equal opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.