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Responsible for all aspects of the operations of a managed services contract. Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Manage the Customer P&L, contract amendments, identify and deliver continuous improvement ideas and execute Customer Governance. Ensures that operational teams and subcontractors have a clear understanding of client requirements . Builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables escalations, vendor management, normal business as usual activities to ensure customer satisfaction.
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Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now
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About UsLexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.
What we offer:
Competitive pay and benefits package
Diverse and inclusive workforce
Dynamic and collaborative team environment
Work-life balance
Environmental excellence and community support.
Sound intriguing? Open the possibilities to joining our team and apply today
How to ApplyAre you an innovator? Here is your chance to make your mark with a global technology leader. Apply now
Lexmark is a federal contractor and, in accordance with Executive Order 14042, requires all U.S. employees to be fully vaccinated against COVID-19. Some positions may require additional customer-required screenings.
We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression.
Lexmark is a federal contractor and, in accordance with Executive Order 14042, requires all U.S. employees to be fully vaccinated against COVID-19. Some positions may require additional customer-required screenings.
We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression.
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