Catalog Sales and Support Management

hace 4 semanas

Tlaquepaque, Jalisco, México HP A tiempo completo

Catalog Sales and Support Management

Description -

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a project leader providing direction to team activities and facilitating information validation and decision-making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

  • Manages the operational business relationship of mid-size to large accounts; serves on the account team.
  • Conducts and reviews highly complex operational analysis.
  • Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.
  • Represents the customer/partner needs and provides business requirements to moderate to high complexity projects.
  • Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
  • Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
  • Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.
  • Act as sales enabler solving complex situations.

Education and Experience Required:

  • First-level university degree or equivalent experience; may have advanced university degree.
  • Typically 6 years of related experience, preferably in sales operations, supply chain, customer service, procurement, or financial management.
  • Typically more than 2 years of experience supporting large accounts.

Knowledge and Skills:

  • Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
  • Developing consulting, negotiation, and influence skills.
  • Solid understanding of core HP businesses and the revenue cycle.
  • Superior research and analytical skills.
  • Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
  • Demonstrated project management skills such as planning, execution, and implementation.
  • Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
  • Proven ability to establish and maintain good relationships with external customers/partners on a peer level and one level above
  • Basic financial and business acumen.
  • Ability to identify and implement customer-specific process improvements.

Job -

Sales Operations

Schedule -

Full time

Shift -

First Shift (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

  • Sales and Inventory Support Specialist

    hace 5 días

    Tlaquepaque, Jalisco, México Fastenal Mexico A tiempo completo

    About the Role:We are seeking a highly motivated and detail-oriented Sales and Inventory Support Specialist to join our team at Fastenal Mexico. As a Sales and Inventory Support Specialist, you will play a critical role in supporting our sales team and ensuring the smooth operation of our inventory management processes.Key Responsibilities:Assist with sales...

  • Americas Catalogue and Sales Support Team Lead

    hace 5 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **Key Responsibilities:**- Lead a team of individual contributors to resolve complex issues and drive business growth.- Serve as the primary point of contact for high-complexity customer accounts, coordinating support on a range of operational matters.- Resolve high-impact operational issues related to global trade, compliance policies, and high-dollar-value...

  • Americas Catalogue and Sales Support Specialist

    hace 3 meses

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Americas Catalogue and Sales Support SpecialistDescription:This role requires solid subject matter expertise to address various business challenges within established guidelines and offer suitable alternatives. You'll tackle problems of different complexities and scopes, possibly serving as a team or project leader. Your responsibilities will include guiding...

  • Sales Operations Manager

    hace 5 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job Summary:This role is responsible for overseeing the order entry process, maintaining customer records and CRM data, and providing support to the sales team. The role monitors inventory, identifies process improvements, and facilitates communication with internal and external stakeholders throughout the sales cycle while addressing and integrating...

  • Customer Sales Representative

    hace 5 días

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    **Job Summary**:Arrow Electronics, Inc. is seeking a highly skilled Customer Sales Specialist to join our team. As a key member of our sales team, you will be responsible for establishing and maintaining strong relationships with our customers, suppliers, and internal stakeholders.**Key Responsibilities**:• Manage the overall account relationship and...

  • Sales Operations Manager

    hace 5 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **Job Summary**Hewlett Packard is seeking a highly skilled Sales Operations Manager to join our team. As a Sales Operations Manager, you will be responsible for managing the operational business relationship of mid-size to large domestic accounts, serving on the account team, and conducting and reviewing highly complex operational analysis.**Key...

  • Sales Enablement Representative

    hace 5 días

    Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    About the RoleWe are seeking a highly skilled Sales Enablement Representative to join our Industrial Print Americas Sales Operations Team at Hewlett Packard Enterprise. As a key member of our team, you will play a critical role in driving operational excellence, system efficiencies, and effective communication across different teams to create synergies,...

  • Sales Operations Associate Manager

    hace 5 días

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job SummaryArrow Electronics, Inc. is seeking a highly skilled Sales Operations Associate Manager to join our team. As a Sales Operations Associate Manager, you will be responsible for managing the overall account relationship and day-to-day sales activities by providing service and support to assigned customer base.Key ResponsibilitiesManage the overall...

  • Enterprise Customer Support Specialist

    hace 5 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryHewlett Packard is seeking a highly skilled Customer Support Representative to own the end-to-end process of customer orders, from submission to delivery and invoicing. This role requires collaboration with multiple functions, including Sales Ops, Sales, Finance, and others, to accelerate order flow and resolve complex problems while delivering...

  • Supply Chain Operations Manager

    hace 3 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About the OrganizationHewlett Packard is a leading provider of digital printing solutions, driving growth and innovation in the industrial printing industry. Our Industrial Print Sales Operations team is the backbone of our business, driving processes and tools to support sales activities and enhance customer satisfaction.Job SummaryWe are seeking a highly...

  • Customer Support Associate II

    hace 5 días

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job SummaryArrow Electronics, Inc. is seeking a highly skilled Customer Support Associate II to provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. The ideal candidate will be responsible for handling more complex discrepancies, interfacing directly with customers, recommending...

  • Vendor Compliance Account Support Specialist

    hace 5 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryThis role is as Dispute Support for US Vendor compliance accounts. Our charter is to deliver Total Partner Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP's financial goals.Key Responsibilities:Acts as a first point of contact for regular, on-going customer accounts...

  • Sales Operations Manager

    hace 5 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **Job Summary**We are seeking a highly skilled Sales Operations Manager to join our team at Hewlett Packard. As a key member of our account management team, you will be responsible for managing the operational business relationship of mid-size to large accounts.**Key Responsibilities:**Manage and maintain strong relationships with key customers and partners...

  • Technical Sales Manager

    hace 5 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    At Hewlett Packard, we are a global leader in the technology industry, with a rich history of innovation and a commitment to driving business success. Our company is built on a foundation of innovation, with a focus on creating cutting-edge products and solutions that meet the evolving needs of our customers.**About the Role**:We are seeking an experienced...

  • After Sales Specialist

    hace 5 días

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    **Job Summary**:Arrow Electronics, Inc. is seeking a highly skilled After Sales Specialist to join our team. As a key member of our organization, you will be responsible for ensuring seamless post-sales experiences for our customers.**Key Responsibilities**:• Provide exceptional customer service and support to resolve post-sales issues and concerns.•...

  • Technical Sales Consultant

    hace 5 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About HPHP is a leading global technology company with a rich history of innovation and a commitment to delivering exceptional products and services. With a presence in over 190 countries, HP has a diverse and collaborative work environment that fosters growth and development.About the RoleAs a Technical Sales Consultant, you will play a critical role in...

  • Sales Compensation Coordinator

    hace 5 días

    Tlaquepaque, Jalisco, México Arrow Components Mexico S.A. de C.V. A tiempo completo

    About Arrow Components Mexico S.A. de C.V.Arrow Components Mexico S.A. de C.V. is a leading provider of technology solutions to various industries, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Our company is committed to delivering exceptional value to our customers and suppliers through...

  • Support Operations Representative

    hace 2 meses

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Support Operations RepresentativeDescription -Job Summary• This role is responsible for developing support strategies for product families and facilitating the implementation of product, service or solution portfolio lifecycle management. The role collaborates with regional and global teams on service planning and execution, fosters cross-functional...

  • Sales Compensation Coordinator

    hace 5 días

    Tlaquepaque, Jalisco, México Arrow Components Mexico S.A. de C.V. A tiempo completo

    About Arrow Components Mexico S.A. de C.V.Arrow Components Mexico S.A. de C.V. is a leading provider of technology solutions to various industries, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Our company is committed to delivering exceptional value to our customers and suppliers through...

  • Senior Customer Support Specialist

    hace 5 días

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job SummaryArrow Electronics, Inc. is seeking a highly skilled Senior Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional internal and external customer service and sales support to our customers and internal stakeholders.Key ResponsibilitiesProvide expert customer...