Global Technical Support Specialist

hace 1 mes

Ciudad de México, Ciudad de México Braintree A tiempo completo
Job Title: Global Technical Support Engineer

We are seeking a highly skilled Global Technical Support Engineer to join our team. As a Global Technical Support Engineer, you will be responsible for providing technical support to our merchants, developers, and internal teams.

Key Responsibilities:
  • Provide technical support to merchants, developers, and internal teams via e-ticketing, email, and phone.
  • Analyze and resolve live technical and integration issues related to PayPal's products.
  • Work closely with developers, merchants, and internal teams to resolve post-integration issues.
  • Install and configure payment APIs and commerce products.
  • Conduct test scenarios with code, software, hardware, devices, and endpoints.
  • Communicate technical issues to merchants and internal departments.
  • Identify irregularities in functionality and unexpected behaviors with PayPal products and services.
  • Develop in-depth technical documents for distribution to merchants.
  • Diagnose and identify issues with APIs, code, services, and network connectivity.
  • Support hardware and software involved with merchant payment processing.
  • Support onboarding of merchants with a payment processing solution.
  • Participate in on-call rotation, covering one weekend every other month.
Requirements:
  • Bachelor's degree in Management Information Systems, Computer Science, Software Engineering, or a closely related quantitative discipline.
  • 5+ years of experience in web development in one or more of the following: Java, JavaScript, C, C++, C#, VB.NET, PHP, or Python.
  • Experience in creating and troubleshooting web services, such as SOAP and REST.
  • Basic understanding of Firewalls, proxy, HTTP Errors, server-side errors, TCP/IP.
  • Experience with software application debugging and troubleshooting.
  • Love and understanding of technology, whether it be hardware, software, or other emerging technologies.
  • Ability to analyze and resolve complex technical issues.
  • Excellent communication and problem-solving skills.
  • Experience in a role that puts you in direct contact with customers or clients.
  • Patience and a desire to be a customer champion.
  • English speaking is required.
About Us:

PayPal is a global leader in online payments, providing a secure and convenient way for individuals and businesses to send and receive payments. We are committed to innovation, customer satisfaction, and employee growth.

We offer a range of benefits, including flexible work environment, employee stock options, health and life insurance, and more. To learn more about our benefits, please visit our website.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.

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