Global Implementation Manager
hace 3 semanas
Serás responsable de participar y ejecutar proyectos de Implementación Global de Cash Management (PIVOT) en participación con equipos de BBVA de otras geografías, cumpliendo los estándares de calidad y productividad definidos y comprometidos.
Lo que harás:
- Gestión y atención a clientes multinacionales: Onboarding, Implementación de Producto Transaccional y Soporte.
- Gestión de Proyectos cliente con duración promedio de 3 a 6 meses.
- Capacitación a clientes.
- Coordinación de equipos de atención a situaciones reclamadas por clientes globales.
- Establecimiento y Cumplimiento SLA's y KPI's.
- Integración y gestión con equipos multidisciplinarios y multi geografía.
Escolaridad: Ingeniero Industrial, Sistemas computacionales, Informática, Negocios Internacionales.
Idioma: inglés avanzado C1 (conversacional).
Experiencia: Generadores de experiencias positivas con clientes, implementación de productos de Cash Management, mejora de procesos, relación con áreas multidisciplinarias (áreas técnicas, ventas y de desarrollo) para la consecución de objetivos.
Competencias: Customer Centricity, Gestión del tiempo, Rápido aprendizaje, Trabajo en equipo, Alta capacidad de análisis, Resiliencia, Proactivo, Solucionador.
Si cuentas con:
- Conocimientos XML ISO20022
- Mensajería SWIFT, H2H, Protocolos Comunicación HTTPS, WEBSERVICE, APIs, Banca Electrónica
- Customer Service en Banca Transaccional
- Cash Management: Pagos-Cobros-Nóminas
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