Customer Success Manager Enterprise México

hace 4 semanas

Ciudad de México CDMX Blip México A tiempo completo

Blip es una empresa brasileña de tecnología que llega a México y España para trabajar en el mercado local en conjunto con nuestros socios comerciales como Apple, Google y Meta. Queremos desarrollar los mejores chatbots para que las empresas los puedan poner a disposición de sus clientes y con ello generar mejores experiências de usuario.

Como **Sr Customer Success Manager** en Blip, serás la persona responsable de acompañar al cliente en toda la jornada, garantizando una adopción de los servicios contratados, donde se muestre un verdadero valor para nuestros clientes, garantizando así su satisfacción para lograr una retención y fidelización. También serás el punto de contacto para temas clave que garanticen su operación con BLIP.
**Responsabilidades e atribuições** Tus funciones**:

- Entender las necesidades y objetivos del cliente, para garantizar el cumplimiento de las mismas.
- Ayudar a impulsar un rápido retorno de la inversión en la solución de Blip para el cliente.
- Crear relaciones a largo plazo con los stakeholders principales
- Realizar reuniones programadas regularmente con las partes interesadas clave para garantizar que se cumplan los objetivos del cliente.
- Asegurar la satisfacción del cliente.
- Monitorear el Customer Healthscore del cliente
- Organizar y coordinar internamente los recursos para cumplir con las expectativas del cliente y sus KPI´s.
- Mantener una comunicación asertiva y constante con el cliente para lograr asegurar de que los contactos actúen como defensores de Blip a lo interno de su organización.
- Comunicar los comentarios e ideas de los clientes que pueden ser una mejora o tendencia al equipo de producto, para que este pueda analizar la estandarización para los demás clientes.
- Impulsar la participación del cliente y la asistencia a eventos / seminarios web relacionados con el negocio u otras actividades.

**Requisitos e qualificações** ¿Qué esperamos de ti?**
- Experiência en atención a clientes enterprise.
- Experiência comercial o como ejecutivo de cuentas.
- Experiência en servicios digitales y/o SaaS.
- Experiência en la retención de los clientes.
- Acelerar la adopción y garantizar el correcto funcionamiento y entendimiento de la solución.
- Capacidad de autoaprendizaje.
- Idioma Inglés.
- Disponibilidad de viaje.

**Hará una diferencia si tienes**:

- Experiência en el mercado/industria digital.
- Experiência en gestión de cuentas.
- Conocimiento de la herramienta Hubspot.

**Informações adicionais** Te ofrecemos**:

- Vales de Despensa Mensual;
- Bono trimestral;
- Trabajo Híbrido;
- Apoyo de Home Office;
- Horario laboral flexible;
- Seguro de Gastos Médicos Mayores;
- Minu y Gympass;
- Pulpi: Adelanto de nómina o prestaciones;
- Vacaciones 20 días (flexible).

Aquí ofrecemos una experiência sorprendente, rápida e inteligente para tus clientes, porque **Blip es el futuro**

Somos **Blip**, una plataforma de interacciones inteligentes, donde las empresas se encuentran con los clientes en diversos canales de comunicación, como WhatsApp, Instagram, Facebook o en el chat de su sitio web.

Aquí tenemos un equipo de **Blippers **que viven la innovación en el día a día, con un punto de vista único para evolucionar los viajes de comunicación, siempre con la confianza de aprender más Y a nuestro ritmo, llegamos mucho más lejos

Somos **expertos, inquietos y de buen humor**, y así es como ofrecemos conversaciones al ritmo de las personas. Somos líderes del mercado en latinoamérica, con Blippers trabajando en diversos lugares del mundo, siempre con la confianza de llegar lejos

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