Pos Support Center Tier 2 Specialist

hace 6 meses


Monterrey, México Gilbarco A tiempo completo

Provide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services.
- Open, manage and dispatch Authorized Service Contractors.
- Manage, monitor and resolve tasks and alarms on a daily basis.
- Maintain Department guidelines regarding average handle time and productivity
- Maintain Department guidelines regarding call quality and call audit process
- Continuously increase product knowledge through on-the-job training and self-study
- 2-year technical degree (preferred) or equivalent skill set
- Proficient in operating a PC and related business software
- Call Center experience (preferred)
- Good customer service skills
- Proficient in Microsoft Office programs
- Networking knowledge / experience (preferred)

**WHO IS VONTIER



  • Monterrey, Nuevo León, México Vontier A tiempo completo

    Job Title: POS Support Center Tier 2 SpecialistWe are seeking a highly skilled and experienced POS Support Center Tier 2 Specialist to join our team at Vontier. As a key member of our support team, you will be responsible for providing operational and technical assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related...


  • Monterrey, México Gilbarco A tiempo completo

    Provide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services. - Open, manage and dispatch Authorized Service Contractors. - Manage, monitor and resolve tasks and alarms on a daily basis. - Maintain Department guidelines regarding average handle time and productivity -...


  • Monterrey, México Vontier A tiempo completo

    JOB DESCRIPTION Provide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services. Open, manage and dispatch Authorized Service Contractors. Manage, monitor and resolve tasks and alarms on a daily basis. Manage and resolve emails from Major Oil Companies (MOC) and...


  • Monterrey, Nuevo León, México Vontier A tiempo completo

    Job DescriptionOur POS Support Center is seeking a skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing operational and technical assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services.Key...


  • Monterrey, Nuevo León, México Vontier A tiempo completo

    About the Role:We are seeking a skilled Technical Support Specialist to join our Vontier team in POS Operations. As a key member of our support center, you will provide top-notch assistance to end-users on dispensers and Passport Point of Sale systems.Key Responsibilities:Offer operational and technical guidance to customers on product usage and...


  • Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    We are seeking an experienced Information Security Specialist to join our team in Monterrey, Mexico. As a key member of our Cyber Security Sr Manager team, you will be responsible for analyzing and responding to security incidents across multiple platforms, providing security guidance to technical and non-technical employees, and taking appropriate...

  • SOC Tier 2

    hace 6 meses


    Monterrey, México British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organization.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT MEXICO IS LOOKING FOR A SOC TIER 2** **SENIORITY LEVEL**:Manager **FUNCTION**: DBS - IDT **LOCATION**:Monterrey,...


  • Monterrey, Nuevo León, México Polaris Inc. A tiempo completo

    About the RoleWe are seeking an experienced IT Infrastructure Deployment and Support Specialist to join our team at Polaris Inc. The ideal candidate will have a strong background in deploying and supporting systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment.Job SummaryThe IT...


  • Monterrey, Nuevo León, México Gilbarco A tiempo completo

    Job SummaryWe are seeking a skilled Technical Support Specialist to provide operational and technical assistance to end-users on dispensers and Passport Point of Sale systems, as well as other Gilbarco-related products and services.About the RoleThis is a challenging and rewarding position that requires excellent communication and problem-solving skills. As...


  • Monterrey, México ABB A tiempo completo

    Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each...

  • Analista SQL

    hace 5 meses


    Monterrey, México Getecsa A tiempo completo

    Somos una empresa líder de gestión de capital humano y servicios tecnológicos con más de 15 años en el mercado nacional e internacional, ofreciendo un valor agregado y solución a los procesos de consultoría de TI, atracción de talento, pruebas de Software y centro de desarrollo. Teniendo siempre la satisfacción de nuestros clientes y el desempeño...


  • Monterrey, México Polaris Inc. A tiempo completo

    At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. JOB SUMMARY: IT...


  • Monterrey, México Polaris Inc. A tiempo completo

    At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. JOB SUMMARY: IT...


  • Monterrey, Nuevo León, México Afni A tiempo completo

    About the RoleThe Customer Support Specialist will be responsible for providing exceptional service to clients via telephone inquiries, resolving billing questions, sales/upgrades, and technical support issues.Key Responsibilities- Respond to client inquiries regarding billing, sales, and technical support- Analyze and resolve complex client issues in a...


  • Monterrey, México Polaris A tiempo completo

    IT Client Support Specialist deploy and support the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment. In addition to supporting all technology needs of Polaris employees, IT Client Support Specialist may also assist in providing local hands on support for corporate...


  • Monterrey, Nuevo León, México Freudenberg A tiempo completo

    Freudenberg, a leading global technology company, is seeking an experienced Service Center Operations Specialist to join our team.As a key member of our service center, you will play a critical role in maintaining the highest level of technical support for mechanical seals and other equipment. Your expertise will be essential in ensuring the smooth operation...


  • Monterrey, Nuevo León, México Lego A tiempo completo

    **Become a key player in our Global End-User Support team**We are seeking a highly motivated and experienced Technical Support Specialist to join our team at the LEGO Group. As a Technical Support Specialist, you will be responsible for providing expert technical support to our end-users, ensuring that they have the best possible experience with our business...


  • Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Blue Yonder. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and collaborating with cross-functional teams to resolve complex problems.Key ResponsibilitiesProvide technical support to...


  • Monterrey, Nuevo León, México The LEGO Group A tiempo completo

    Job Title: Student Support SpecialistJob Summary:We are seeking a highly motivated and organized Student Support Specialist to join our team at The LEGO Group. As a Student Support Specialist, you will provide exceptional support to our colleagues in the Americas Region, ensuring that their queries are answered promptly and efficiently.Key...


  • Monterrey, Nuevo León, México Vontier A tiempo completo

    About the Role:The Service Desk Agent role encompasses logging and handling all incoming calls, e-mails, and chats while providing excellent customer service. This involves working directly with customers to troubleshoot and resolve their issues in a timely and efficient manner and escalating cases to other internal departments when...