Pos Support Center Tier 2 Specialist
hace 3 semanas
Provide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services.
- Open, manage and dispatch Authorized Service Contractors.
- Manage, monitor and resolve tasks and alarms on a daily basis.
- Maintain Department guidelines regarding average handle time and productivity
- Maintain Department guidelines regarding call quality and call audit process
- Continuously increase product knowledge through on-the-job training and self-study
- 2-year technical degree (preferred) or equivalent skill set
- Proficient in operating a PC and related business software
- Call Center experience (preferred)
- Good customer service skills
- Proficient in Microsoft Office programs
- Networking knowledge / experience (preferred)
**WHO IS VONTIER
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Pos Support Center Tier 2 Specialist
hace 1 semana
Monterrey, México Gilbarco A tiempo completoProvide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services. - Open, manage and dispatch Authorized Service Contractors. - Manage, monitor and resolve tasks and alarms on a daily basis. - Maintain Department guidelines regarding average handle time and productivity -...
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Monterrey, Nuevo León, México Vontier A tiempo completoJOB DESCRIPTION Provide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services. Open, manage and dispatch Authorized Service Contractors. Manage, monitor and resolve tasks and alarms on a daily basis. Manage and resolve emails from Major Oil Companies (MOC) and...
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Monterrey, México Vontier A tiempo completoJOB DESCRIPTION Provide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services. Open, manage and dispatch Authorized Service Contractors. Manage, monitor and resolve tasks and alarms on a daily basis. Manage and resolve emails from Major Oil Companies (MOC) and...
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Monterrey, Nuevo León, México Vontier A tiempo completoJOB DESCRIPTIONProvide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services.Open, manage and dispatch Authorized Service Contractors.Manage, monitor and resolve tasks and alarms on a daily basis.Manage and resolve emails from Major Oil Companies (MOC) and independent...
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