Pos Support Center Tier 2 Specialist
hace 5 meses
Provide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services.
- Open, manage and dispatch Authorized Service Contractors.
- Manage, monitor and resolve tasks and alarms on a daily basis.
- Maintain Department guidelines regarding average handle time and productivity
- Maintain Department guidelines regarding call quality and call audit process
- Continuously increase product knowledge through on-the-job training and self-study
- 2-year technical degree (preferred) or equivalent skill set
- Proficient in operating a PC and related business software
- Call Center experience (preferred)
- Good customer service skills
- Proficient in Microsoft Office programs
- Networking knowledge / experience (preferred)
- Provide Operational and Technical Assistance to end-users on dispensers and Passport POS and other Gilbarco related products and services.
- Open, manage and dispatch Authorized Service Contractors.
- Manage, monitor and resolve tasks and alarms on a daily basis Examples include:
- Spot activations
- Bundle activations
- Password resets
- Remote Key Loads
- Deployment questions
- SR status questions
- ESR status questions
- Follow up alarms
- Special project requests
- Cookie requests
- Maintain Department guidelines in regards to average handle time and productivity
- Maintain Department guidelines in regards to call quality and call audit process
- Continuously increase product knowledge through on the job training and self stud
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Pos Support Center Tier 2 Specialist
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Monterrey, México Gilbarco A tiempo completoProvide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services. - Open, manage and dispatch Authorized Service Contractors. - Manage, monitor and resolve tasks and alarms on a daily basis. - Maintain Department guidelines regarding average handle time and productivity -...
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