Customer Success Representative

hace 3 semanas

Monterrey, México Teletrac Navman A tiempo completo

**WHAT YOU WILL DO**

As a **Customer Success Representative**, you will be crucial for the success of the Customer Success and wider Service Delivery function. You will be based in our Monterrey, Mexico office and drive collaboration across Finance, Sales and Service Delivery teams to provide a high level of support to our United States Customer Success Team.

Your responsibilities will include:

- Address and process Add-On Opportunities for Bronze Segment.
- Provide high-standard contract summaries and account reconciliations for Bronze Segment.
- Follow up open support cases for Bronze Segment and report the outcomes to CSS and client.
- Process partial churn requests for Bronze Segment.
- Promote growth for Top Bronze Accounts assigned by engaging with the customer and understanding the company’s needs, in order to accomplish Upgrade, Add-On and Renewal opportunities, or re-directing Upsell opportunities.
- Support customer escalations when needed.
- Promote and drive a passionate customer-driven culture, ensuring a strong focus on delivery, execution and the customer.
- 1+ year experience in an administrator role.
- Strong written and verbal communication skills with the ability to communicate effectively at all levels.
- Prior experience using Sales Force (or similar CRM) and SAP.
- Intermediate-level Excel skills.
- Ability to work autonomously and display a high level of self-motivation, willingness to take ownership & be held accountable
- Positive and enthusiastic approach and attitude, with Strong organizational and interpersonal skills
- Customer relationship and conflict management skills
- Methodical and disciplined approach to problem-solving

Vontier is our parent company. With more than $6 billion in annual revenues, Vontier's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and speciality, and franchise distribution.

Future cities are smarter cities, and they need infrastructure and tools for advanced mobility, reliability, safety, efficiency, and quality of life. Vontier is ready to build that future.

We are a global industrial technology company focused on smarter transportation and mobility. Our portfolio is built on market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. United by a vibrant, inclusive culture and our proven business system, our 8,000+ team members are mobilizing the future to create a better world.

Ready to advance pioneering solutions for intelligent diagnostics, electric vehicles, and smart cities? Move your career forward at Vontier.

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