Guest Service
hace 2 meses
**Vacante para la empresa X Y P SA DE CV en Playa Del Carmen -Solidaridad, Quintana Roo**:
**Objetivo**:
Dar atención continua a los requerimientos, sugerencias y quejas de huéspedes para lograr una alta satisfacción.
**Actividades**:
- Solución de incidencias.
- Seguimiento a huéspedes y agencias VIP.
- Seguimiento a solicitudes de agentes de viajes.
- Seguimiento a quejas reportadas por huéspedes
- Seguimiento a quejas reportadas por representantes de agencias.
- Asistencia vía electrónica y telefónica a huéspedes.
- Comunicación continua con los departamentos operativos del hotel.
**Requisitos**:
- Inglés avanzado (oral y escrito).
- Experiência en el puesto o similares.
- Servicio al huésped.
**Nível de educación deseada**:
Media Superior
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Atención al cliente
**Industria**:
Hotelería
**Habilidades**:
- Atención a clientes
- Resolución de problemas
- Trabajo en equipo
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