Customer Success Hero

hace 3 meses

Ciudad de México CDMX Awesomely A tiempo completo

Hi there. We are a small (growing fast) **8-Figure Online Publishing Company** providing training, coaching and tools to real estate investors, seeking a full time (and highly awesome) Customer “Success Hero” to help provide stellar support to our customers and members. If you're interested, then please carefully read this entire page and follow the instructions for next steps

**The “Quick-‘n-Dirty ”**:
**You, In a Nutshell**:
**Us, In a Nutshell**:
**Our Mission is to Inspire, Empower & Equip people to LIVE AWESOMELY.**:
To always be leveling-up with specialized knowledge, world-class training and rare insights that ➊ accelerate profits, ➋ amplify your results, and ➌ ultimately make your life easier, awesomer, and more rewarding in meaningful ways.

**Are You and This Position a Perfect Match?**:
Hmmmm, could be. Depends, does this sound like you?
- **You agree** - It’s cool to work with a fun crew in a small biz, and be involved in helping its rapid growth.
- **You work awesomely from home** - You’re a solid self-starter, and the idea of a 100% remote work arrangement suits you just fine. You’re quite comfy self-managing much of your own organizational activity, workload and time.
- **You’re naturally a “people person” **- You organically come across as warm and friendly; empathy is kinda your middle name (perhaps literally).
- **You’re self-reliant** - You follow instructions well, but can also think for yourself and don’t always have to be told every little thing to do in detail.
- **You’re an action taker and a finisher** - Great at following-up and following-_through_ to the end of a project or task, without needing someone to check in or watch over your shoulder.
- **You’re conscientious** - Naturally mindful (maybe even anal) about the details of a thing, and really need for things to be “done right”.
- **You’re a can-do problem solver** - Getting out in front of problems and proactively helping customers with potential troubles comes easily to you.
- **You genuinely enjoy helping people **- You’re authentically happy working one-on-one with customers, helping them “untangle” their situations and succeed awesomely with their shiny new toy (our products).
- **You’re not a **Debbie Downer** - You’re fun, energetic, positive, a skilled listener, and naturally play well with others.
- **You’re maybe even a little nutty or weird **- We have a unique culture (which you can read more about below). We’ve kinda mastered the art of not taking ourselves too seriously, while taking our business and customers _very_ seriously. In other words, “characters welcome.”

If this sounds like you, then keep reading and _read carefully_

**What Does a “Customer Success Hero” Even Do?**:
Basically this person will be a front-line customer champion, not just “supporting” but going the extra mile to give people a great big “Wow” experiences with us.

**Skills?**:
Yes I already listed a bunch of them up top, but additionally to those already mentioned the right person for this will
- Know your way around a computer, the internet and using software in general.
- Have super-high integrity, and a track record of being honest, dedicated and loyal.
- Be extremely organized, with special attention to detail.
- Be able to adapt and learn new things quickly, thoroughly, and in detail.
- Be comfortable “failing forward” sometimes, and learning from mistakes along the way.
- Have solid interpersonal skills, so extremely comfortable talking to and dealing with people.

**The Remote Work Arrangement**:
PS- This is also why the “self-starter” thing is so important. If you can’t organize yourself well, or the idea of not working around people in an office makes you feel sad, then this isn’t for you. Yes, as crazy as it may sound, our ideal “Hero” is someone who's both (i) wired to sincerely enjoy helping people, and (ii) great with working from home without others physically around you.

**Hours and Pay**:
This is a full-time position. Our Hero's salary starts at $1,300 USD per month, and “normal hours” are 9am - 5pm EST Monday through Friday. We take normal U.S. holidays off, of course.

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