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Technical Support Level 1

hace 4 meses

Ciudad de México CDMX Intengra-t A tiempo completo

**Mission Sheet of a Basware Technical Support Level 1**

**Ingles avanzado *Si cumple todo el skill,aun no teniendo Basware se puede postular**

Contenido de la misión:
Apoyo a los usuarios clave
- Contribuir a la formación del usuario clave para el proceso de negocio y el uso efectivo de la plataforma Basware
- Validar las demandas de acceso en Mi Portal (la herramienta de seguimiento de incidencias de Engie)
- Contribuir a la preparación y organización de las demandas de nuevas capacitaciones al Usuario Clave.
- Respetar el SLA de las incidencias y solicitudes de servicio

Apoyo a los proveedores
- Proporcionar experiência técnica en la plataforma Basware.
- Colaborar con los equipos internos para resolver problemas técnicos y garantizar la estabilidad de Basware.
- Contribuir a asegurar el buen funcionamiento y estabilidad de Basware mediante la realización de pruebas, análisis y resolución de problemas técnicos.
- Contribuir a documentar los procedimientos técnicos, las configuraciones y las resoluciones de problemas para su uso futuro.
- Participar en reuniones y discusiones con socios internos de Engie para comprender sus necesidades e inquietudes, y proponer mejoras o soluciones técnicas en Basware
- Contribuir a la realización de pruebas rigurosas para garantizar que Basware funcione correctamente y cumpla con los requisitos internos.

Habilidades
- Conocimiento de la plataforma Basware, incluyendo características clave y configuraciones técnicas.
- Capacidad para resolver problemas técnicos de forma autónoma y encontrar soluciones creativas.
- Excelentes habilidades de comunicación oral y escrita para trabajar de manera efectiva con el editor de software, equipos internos y proveedores (nível de inglés y español profesional).
- Capacidad para formar y apoyar a los usuarios finales en el uso de Basware.
- Capacidad para gestionar múltiples tareas simultáneamente y cumplir con los plazos.
- Conocimiento de la integración de Basware con SAP
- Dominio del proceso I2P (facturas a pagar), tanto desde el punto de vista Basware como en su implementación en SAP

Tipo de puesto: Tiempo completo

Sueldo: $25,000.00 - $35,000.00 al mes

Lugar de trabajo: Empleo presencial