IT Support Specialist

hace 3 semanas

Ciudad de México CDMX Level Access A tiempo completo

Interested in working for a company that provides you with the opportunity to grow professionally and give back to society? Level Access may be the right company for you.

Level Access is seeking an IT Support Specialist. If you're passionate about technology and eager to contribute to a dynamic team, this is the opportunity for you.

**Responsibilities**:

- Respond to customer inquiries and assist with troubleshooting and resolving challenges
- Providing technical support across the company (this may be in person or over the phone)
- Repairing and replacing equipment as necessary
- Setting up accounts and equipment for new users
- Removing users as needed and tracking return of equipment
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Document all solutions (create knowledge articles) and be comfortable with administrative access to sensitive systems
- Assist management in creating training materials pertaining to computer troubleshooting and usage

**Qualifications**:

- A bachelor's degree in computer science or a related technology field is preferred
- Industry-specific certification in relevant computer languages or software may be required
- 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a companies' end-user hardware and software solutions
- Extensive experience working with different operating systems, including Windows and Mac OS
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several tasks and projects efficiently
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Comfortable working in and assisting others through company help desk software, such as Jira in addition to other remote access desktop programs
- Accept constructive criticism and customer feedback regarding their experience with software or IT services

**Bonus Skills**:

- Experience with Microsoft O365, Admin, Active Directory and Intune are a big plus
- SharePoint experience is also preferred
- Mobile device management skills would be helpful
- Imaging of laptops and inventory experience

**Application Process**:
This position is remote based in Mexico. For immediate consideration, please submit your resume and cover letter.

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2024, Level Access. All rights reserved.

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