Svcs Customer Ops Support 1
hace 4 semanas
Responsibilities:
Responsible for all aspects of the operations of a managed services contract. Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Manage the Customer P&L, contract amendments, identify and deliver continuous improvement ideas and execute Customer Governance. Ensures that operational teams and subcontractors have a clear understanding of client requirements. Builds and maintains strong client relationships at all levels and provides day-to-day client advice and support such as install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client on-hand inventories, toner reconciliation, consumables escalations, vendor management, normal business as usual activities to ensure customer satisfaction.
-
Finance Ops Intern
hace 1 mes
Monterrey, México Epicor A tiempo completo**General information**: - Office (s)- Monterrey, MEX- Date Published- Monday, May 15, 2023- Country- Mexico- Job ID- 22263- Function- Finance**Description & Requirements**: **Role Summary/Purpose**: - The Finance Ops Intern is responsible for supporting the business process execution in the Finance Operations group. Activities may include entering...
-
Technical Customer Support Manager- Mexico
hace 1 semana
Monterrey, México JumpCloud A tiempo completo**All roles at JumpCloud are Remote unless otherwise specified in the Job Description.** **About JumpCloud** JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by...
-
Sr Support Engineer 1
hace 5 días
Monterrey, México Blue Yonder A tiempo completoThis position is required to: - Provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approach - Deliver high quality of service/operations and continuous improvement through outflow and recurrence prevention of incidents - Own Tier 1/2 solution as required, enhance solution stability and service...
-
Sr Support engineer 1
hace 1 mes
Monterrey, México Blue Yonder A tiempo completoOverview:The Sr Support Engineer 1 will be working with cross-functional teams including Product Development, Consulting, and Cloud services to resolve critical and/or complex issues, also working on new initiatives to improve customer and support satisfaction.Scope:Core responsibilities to include WMS support for SaaS accounts hosted in cloud-native (Azure)...
-
Customer Support Specialist I
hace 4 semanas
Monterrey, México Transplace A tiempo completoABOUT THE ROLE Uber Freight is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered and...
-
Customer Support Specialist I
hace 4 semanas
Monterrey, México Transplace de Mexico Global A tiempo completo**About the Role** Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time...
-
Customer Support Specialist I
hace 4 semanas
Monterrey, México Uber Freight A tiempo completoThis position in our Monterrey Center of Excellence supports scheduling processes for our digital brokerage operations in the US and Canada. - Perform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments - Build and schedule loads in our systems - Provide top-tier customer service and schedule all appointments in a timely...
-
Customer Success Specialist
hace 4 semanas
Monterrey, México Jules A tiempo completo**Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...
-
Customer Support Specialist I
hace 4 semanas
Monterrey, México Transplace de Mexico Global A tiempo completoPerform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments - Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes - Empowered participation in the development, implementation, and automation of critical business processes - Build and schedule loads in our...
-
Support Agent
hace 6 días
Monterrey, México DEALERSHIP PERFORMANCE 360 A tiempo completoDealership Performance 360 is a growing industry leader in customer relationship management. We are looking for tech supports that are willing to do their best for their careers. **We need**: - High School Diploma or equivalent - Confident **What we’re looking for**: - Tech support for inbound calls - Confident speakers - Great computer skills -...
-
Customer Support Specialist I
hace 4 semanas
Monterrey, México Uber Freight A tiempo completo**About the Role** Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time...
-
Customer Support Specialist I
hace 4 semanas
Monterrey, México Transplace A tiempo completoPerform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments - Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes - Empowered participation in the development, implementation, and automation of critical business processes - Build and schedule loads in our...
-
Technical Support Agent
hace 1 mes
Monterrey, México HQ_Call Center A tiempo completo**Descripción empresa**: Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas. **Misión del cargo**: Campaña Tech Support para industria de restaurantes **Funciones del cargo**: Basic troubleshooting Customer service for restaurant´s owners and managers **Requisitos**: Ingles Avanzado Customer...
-
Sr Support Engineer 2
hace 4 semanas
Monterrey, México Blue Yonder A tiempo completoThis position is required to: - Provide excellent customer experience and solution support to BY customers with end-to-end ownership, proactive and innovative approach - Plan and execute implementation of high service quality through continuous improvements in the operational processes by regular tracking of operational metrics and leveraging lean...
-
Support Engineer Ii
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: Support Engineer 2 (Cloud Applications /SaaS) Scope: - Drive, as a lead SME, resolution of escalated and complex solution issues in collaboration with multiple BY and customer stakeholders. - Implement “Advanced Quality Prevention” plans to improve solution and service reliability - Deepen competency on end to end solution...
-
Customer Support Specialist Ii
hace 1 mes
Monterrey, México Transplace de Mexico Global A tiempo completo**This team works an alternate schedule. Hours are 07:00 am to 6:00 pm with a one hour lunch. Team members are scheduled to work four days; then they are off four days.** What You’ll Do - Be a Problem Solving Expert: Provide carriers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the carrier’s...
-
Customer Support Specialist I
hace 4 semanas
Monterrey, México Transplace de Mexico Global A tiempo completo**About the Role** Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time...
-
Customer Support Specialist I
hace 4 semanas
Monterrey, México Uber Freight A tiempo completo**About the Role** Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time...
-
Customer Support Specialist Ii
hace 1 semana
Monterrey, México Uber Freight A tiempo completo**About the Role** Uber Freight company is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer...
-
Customer Support Specialist Ii
hace 1 semana
Monterrey, México Transplace A tiempo completo**About the Role** Uber Freight is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of products in the most efficient and cost-effective manner all while providing excellent customer service...