Associate Customer Ops Specialist

hace 4 meses


Monterrey, México Lenovo A tiempo completo

Description and Requirements

Responsible to support Lenovo Customers (Services Channel, Business, Business Partner, Consumer). • Manage order creation process and responsible to x orders and ensure place them according our SLA. • Comply with business control process to be audit compliant. • Ability to solve customer inquiries, investigate and follow cases in detail until bring a solution to satisfy our customer’s needs. • Accurate documentation of all customer interactions and follow up. • Backlog Management, pulling of and analyzing reports.

Additional Locations : * Mexico - Nuevo León - Monterrey * Mexico - Nuevo León - Monterrey * Mexico * Mexico - Nuevo León * Mexico - Nuevo León - Monterrey , * Mexico - Nuevo León - Monterrey

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