Operational Customer Support

**SUMMARY** The Operations Customer Support Specialist (OCS) will be responsible for handling transactional level work on accounts in order to support the AM Team outside of normal business hours. The OCS will work closely with internal operational support teams and SCM/AM teams in order to facilitate communication and handle customer requirements. The OCS...

Perform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments - Build and schedule loads in our systems - Provide top-tier customer service and schedule all appointments in a timely manner - Support fast-paced, centralized operational account operations - Process improvement - Communicate with and provide feedback to the...

Job SummaryTo ensure that CEMEX Accounting & Financial Services offers superior customer service by processing transactions and reporting results at a world-class level. Analyze and review current processes to adopt best practices.Main ResponsibilitiesCreate complete financial statements generating relevant information, analysis, and recommendations to...

We are Gostategy, a fuel dispenser technology provider dedicated to delivering exceptional technical support to our valued customers across the United States.As a key member of our team, you will be responsible for handling inbound calls from our customers in the US, providing top-notch operational and technical assistance to end-users of our dispensers and...

We are seeking a highly skilled Customer Support Solutions Expert to join our team at Blue Yonder. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and providing innovative solutions to complex problems.The estimated salary for this role is $85,000 per year, commensurate with experience. As a...

About the Role:The Service Desk Agent role encompasses logging and handling all incoming calls, e-mails, and chats while providing excellent customer service. This involves working directly with customers to troubleshoot and resolve their issues in a timely and efficient manner and escalating cases to other internal departments when...

This position in our Monterrey Center of Excellence supports scheduling processes for our digital brokerage operations in the US and Canada. - Perform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments - Build and schedule loads in our systems - Provide top-tier customer service and schedule all appointments in a timely...

Responsibilities: Responsible for all aspects of the operations of a managed services contract. Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Manage the Customer P&L, contract amendments, identify and deliver...

**Job Summary**We are seeking a skilled Operational Efficiency Specialist to join our team at Blue Yonder. This role is responsible for analyzing current operational processes and identifying areas for improvement.Key Responsibilities:Analyze current operational processes and identify opportunities for improvement.Develop and implement new support processes...

Are you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting and problem-solving?Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team at Vontier. As a key member of our support team, you will be responsible for providing timely and effective resolution to customers' technical...

At Vontier, we are seeking a highly motivated and customer-focused Senior Customer Support Specialist to join our team. This role offers an exciting opportunity to work with cutting-edge technology and provide exceptional support to our customers.About the RoleThis is a full-time position that involves providing top-notch customer service through various...

**About the Role:**We are seeking an experienced Operations Customer Support Coordinator to join our team at Redwood Logistics.**Job Summary:**This role involves supporting our Mexico customers through daily operational duties, ensuring timely delivery and resolution of transportation constraints.**Key Responsibilities:Coordinate carrier operations to ensure...

The Delivery Management function within Global Business Services Americas (GBS AM) requires an operational program manager. The scope of the job incorporates all Delivery Management related activities to meet the targeted results. The Delivery Management Program Manager will ensure proper care and maintenance and continuous improvement of our management...

**The Job**: **What you will be doing**: - Professionally handle client calls, offering effective solutions and advice. - Engage with clients to perform remote testing, support, and troubleshoot technical issues. - Maintain and adhere to high Service Quality levels. - Ensure timely resolution of all issues and keep clients informed of progress. -...

At British American Tobacco, we are committed to creating a better tomorrow through innovation and excellence. This role plays a vital part in our ambition to drive operational efficiency and deliver exceptional customer experiences.We are seeking an experienced Engagement Centre Operations Manager to lead our team in Monterrey, Mexico. If you have a passion...

About Blue YonderBlue Yonder is a leading provider of Transportation Management solutions, serving a global customer base with a team of 200+ associates across the Americas, EMEA, APAC, and India.We are undergoing a significant SAAS/DevOps transformation, making this an exciting time to join our team as a Support Engineer. This role will involve working with...

About the RoleThe Customer Support Specialist will be responsible for providing exceptional service to clients via telephone inquiries, resolving billing questions, sales/upgrades, and technical support issues.Key Responsibilities- Respond to client inquiries regarding billing, sales, and technical support- Analyze and resolve complex client issues in a...

About the RoleWe are seeking an experienced Customer Support Solutions Specialist to join our team at Blue Yonder. In this role, you will be responsible for providing expert technical support to our SaaS customers, ensuring they receive top-notch service and solutions.

**About the Role** Visibility Operations provides premium support to Uber Freight’s shipper base through carrier outreach and stakeholder management. We’re looking for Customer Operations Specialists to monitor and problem solve service risks in real-time. Our mission is to bring real-time shipment visibility to our customers and a positive experience...

**Job Summary** - This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery...