Customer Care Professional

hace 2 meses

Ciudad de México CDMX Avantor A tiempo completo

**The **Opportunity**:
Avantor is looking for a dedicated Customer Service Representative. This position is located onsite in Mexico City, MX near The World Trade Center.

This is an intermediate-level position. The primary purpose of this position is to answer routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives.

The hours for this position will be adjusted as follows:
9:00am - 6:00pm CST

If you have a background in Customer Service or Customer Support and this position is of interest - let’s talk

**What we’re looking for**Education** High school diploma required; Bachelor’s degree a plus**Experience**: 1-3 years applicable experience in a customer relationship type role (sales, call center, etc.)**Must be bilingual in English & Spanish** (**C-1 & C-2 LEVEL)**- Strong communication skills, both verbal and written- Ability to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independently- Proven problem-solving skills and resourcefulness- Ability to manage multiple priorities in a fast-paced and complex environment- Good organization and time management skills- Attentive and active listening abilities- Ability to maintain composure and positive attitude during difficult times- Intermediate computer skills required; must be able to work in multiple systems concurrently, often using multiple monitors**Preferred Qualifications**:Familiarity with SAP system helpful

**How you will thrive and create an impact**- Owns the customer request and experience from initiation to conclusion.- Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research information.- Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.- Follows up with Sales Department, suppliers, and customers on any outstanding issues.- Looks for opportunities to provide solutions.- Makes recommendations on areas for process improvement.- Make decisions based on policies and past precedence, seeking guidance as necessary.- Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.- Performs other duties as assigned.

**ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)**

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.

A frequent volume of work and deadlines impose strain on routine basis.

Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

**Why Avantor?**

**Dare to go further in your career. **Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

**The work we do changes people’s lives for the better.** It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

**Disclaimer**:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

**Why Avantor?**

**Dare to go further in your career. **Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

**The work we do

  • Bilingual Customer Care Professional

    hace 2 meses

    Ciudad de México, CDMX Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you...

  • Bilingual Customer Care Professional

    hace 2 meses

    Ciudad de México, CDMX Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Customer Care Representative

    hace 7 meses

    México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the Europe public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our dedicated...

  • Customer Care Representative

    hace 6 meses

    México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the Europe public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our dedicated...

  • Customer Care Representative

    hace 5 meses

    México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the Europe public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our dedicated...

  • Customer Care for Business Associates

    hace 5 meses

    Ciudad de México Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Customer Care Representative

    hace 5 meses

    México Ria A tiempo completo

    Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers. Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a...

  • Bilingual Customer Care Professional

    hace 5 meses

    Ciudad de México Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.**: With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Customer Care Specialist

    hace 3 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    Ria Money Transfer is a leading global money transfer company, and we're looking for a skilled Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.Our ideal...

  • Bilingual Customer Care Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México American Express A tiempo completo

    Empowering Customer SuccessAt American Express, we're committed to delivering exceptional customer experiences that drive loyalty and growth. As a Bilingual Customer Care Professional, you'll play a vital role in helping us achieve this goal.Key Responsibilities:Deliver personalized service to customers in a fast-paced, high-volume environmentUtilize your...

  • Customer Care Agent

    hace 2 meses

    Ciudad de México, CDMX Urbvan A tiempo completo

    **Descripción de la empresa** Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de la más avanzada tecnología y a través de la app. Estamos enfocados en brindar un servicio de calidad, cómodo y seguro, a la vez que contribuimos con la disminución del tráfico vehicular de las ciudades. **Descripción del empleo**...

  • Bilingual Customer Care Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México American Express A tiempo completo

    Transform Customer ExperiencesAt American Express, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Bilingual Customer Care Professional, you'll play a critical role in helping us achieve this goal.About the RoleThis is a unique opportunity to join our team and contribute to the success of our...

  • Customer Care Specialist

    hace 5 meses

    México Learning Ambassadors A tiempo completo

    Por expansión solicitamos: _*CUSTOMER CARE SPECIALIST*_ OBJETIVO:* Brindar atención a cliente en cada concepto que requieran rela

  • Sea Logistics Customer Care

    hace 5 meses

    México Flexible Warehousing Solutions A tiempo completo

    **JOB PURPOSE** Sea Logistics Customer Care personnel support customers by providing helpful information, providing quotations, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining...

  • Customer Care Specialist

    hace 5 meses

    México Kerry A tiempo completo

    **Requisition ID **49825 **Position Type **FT Permanent **Recruiter** **Posting Type** DNI Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to...

  • Quality Customer Care

    hace 5 meses

    Ciudad Juarez, México Lear Corporation A tiempo completo

    **Drive Your Career** **Lear Corporation** is the leading Tier 1 automotive supplier serving all the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products. Our products are developed and produced by a diverse, talented team of more than 165,000 people. With operations in 39 countries, Lear operates...

  • Quality Customer Care

    hace 5 meses

    Ciudad Juarez, México Lear Corporation A tiempo completo

    **Drive Your Career** **Lear Corporation** is the leading Tier 1 automotive supplier serving all the world's major automotive manufacturers with our world-class automotive seating and automotive electrical products. Our products are developed and produced by a diverse, talented team of more than 165,000 people. With operations in 39 countries, Lear operates...

  • Customer Success Professional

    hace 5 días

    Ciudad de México, Ciudad de México Infobip A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Executive to join our team at Infobip. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their overall satisfaction and growth.Key Responsibilities:Build and maintain trusted relationships with...

  • Responsable de Customer Care

    hace 2 meses

    Ciudad de México, CDMX SIDECO A tiempo completo

    **Buscamos un Responsable de Customer Care **con firmes habilidades para resolver en tiempo y forma peticiones, inconformidades y quejas de los clientes externos. Garantizar el seguimiento y apego a procesos / políticas de la empresa, así como dar seguimiento activo con diversas áreas de la empresa a las diferentes necesidades que surjan con el cliente...

  • Customer Success Professional

    hace 6 días

    Ciudad de México, Ciudad de México Altair Engineering A tiempo completo

    Job Summary:We are seeking a skilled Customer Success Professional to join our team at Altair Engineering in Mexico. This individual will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams.This role reports to the US Manager, Customer Success Manager...