Bilingual Customer Care Professional

hace 5 meses

Ciudad de México Amex A tiempo completo

**You Lead the Way. We’ve Got Your Back.**:
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

**Join Team Amex and let’s lead the way together**:
**How will you make an impact in this role?**

We are looking for people who are passionate about creating unforgettable experiences in each interaction and offering the best solutions to our Card Members, based on their ability to create a unique connection with people through empathy and negotiation skills.
We look forward to maximize our services and benefits, with the goal of making American Express the go to card for our Card Members and establishing their loyalty to the brand.

Being able to connect with Card Members in a professional manner, that allows you to earn the right to offer and sale unique and personalized products and services, that meet their needs and exceeds their expectations. Complying with regulations, internal metrics and goals.

If you relate to people with ease, and display oral and written English/Spanish communication skills, then this opportunity is for you.
- Demonstrates the ability to adapt to constant change to meet individual and business needs
- Analytical and problem-solving skills with strong attention to detail to anticipate the needs of our Customers
- Responds well to constructive feedback from leaders and peers, using the feedback to improve, taking ownership and responsibility for their actions
- Navigate multiple systems and digital tools to service our Customers
- Confidence to work in a virtual environment*
- Schedule flexibility to work shifts: We offer service to our Customers 24 hours a day, 365 days a year (8 hour shift, availability required is 6am to 12am Monday to Sunday, 2 days off)

**Preferred Qualifications**:

- Navigate multiple systems and digital tools to service our Customers
- Confidence to work in a virtual environment*
- Schedule flexibility to work shifts: We offer service to our Customers 24 hours a day, 365 days a year

**Compensations and Benefits**:
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
**As a Customer Care professional at American Express**:

- You will earn over $19,300 monthly, plus over incentives.
- There is a 3-month paid training.

**We also offer to all Amex colleagues in Mexico**:

- Major and minor health insurance, for our colleagues, their partners and dependents under 25 years old.
- This includes medication Reimbursement.
- Inhouse physicians, nutritionist and psychologists.
- Life insurance and a pension plan with guaranteed contributions from the company.
- Paternal and maternal days off, above the ones mandated by law.
- 20 days of paid Christmas bonus.
- Casual Dress Code.
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

“Our objective is to guarantee this is a place where all colleagues are committed, have a voice in the company, and are able to reach their full potential. Because here in AMEX, being yourself matters.”
- Hiring Leader, service

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

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