Customer Service Support

hace 3 semanas


Ciudad de México FERRERO A tiempo completo

**Ubicación: Ciudad de México.**:
**Descripción de la compañía.**:
Ferrero es una empresa familiar con una perspectiva verdaderamente mundial y progresista y marcas icónicas como Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® y Kinder Sorpresa®. El amor por nuestras marcas sigue creciendo al igual que lo hace nuestro alcance internacional. Representada en más de 50 países y con productos vendidos en más de 170, el Grupo Ferrero encanta a numerosas generaciones en todo el planeta. ¿Cuál es el secreto de nuestro éxito mundial? 38,767 empleados especializados que celebran tanto el cuidado como la calidad para forjar un negocio, carreras profesionales y marcas de las que nos sentimos orgullosos. Únete a nosotros, podrías ser uno de ellos.

**Declaración de Diversidad.**:
Ferrero se compromete a construir una cultura diversa e inclusiva en la que todos los empleados se sientan bienvenidos y valorados y tengan las mismas oportunidades. Estamos convencidos del talento de todos nuestros empleados. Al alimentar la curiosidad y las habilidades naturales de nuestros empleados, los empoderamos, generación tras generación, para lograr el éxito personal y profesional, permitiéndoles desarrollar su carrera en Ferrero. La diversidad de nuestros talentos es lo que hace que nuestro entorno de trabajo sea multicultural, innovador y altamente gratificante.

**Acerca del Rol**:
Si te apasiona trabajar en el área de cadena de suministro y buscas un rol de Customer Service Support en el que puedas ser parte esencial del negocio, en las oficinas corporativas de Ferrero podrías encontrar ese desarrollo profesional que estás buscando Esta es una oportunidad para convertirte en responsable del proceso administración de las ordenes emitida por el cliente, garantizando el suministro, facturación y entrega en tiempo y forma de acuerdo a los lineamientos establecidos por Ferrero.

**Principales Responsabilidades**:

- Serás responsable de analizar y administrar las órdenes de compra para su suministro, cubriendo los porcentajes de entrega mínimos establecidos y de acuerdo a vigencia.
- Administrarás y suministrarás conforme a rutero.
- Gestionarás la sustitución de códigos obsoletos por los vigentes, basado en la disponibilidad de inventario (ATP).
Solicitarás desbloqueos de pedidos con excedente en el límite de crédito al área de CYC e informando al regional / vendedor del pedido/ cadena.
Coordinarás y programarás con los clientes que requieran cita con base a ruteo y vigencia.

**¿A quién estamos buscando?**:

- Licenciatura en Administración o Ingeniería Industrial.
- Experiência mínima de 2 años desempeñando roles como Servicio a cliente, Administrador de órdenes y/o afín.
- Conocimiento en paquetería office: Excel, Word, Power Point.
- Competencias de: Gestión del Cambio, Integración Organizacional y Logro de resultados.

**¿Cómo ser exitoso en el rol y en Ferrero?**:
Consumidores, calidad y servicio son la clave de todo cuanto hacemos. Así pues, para cosechar el éxito en Ferrero, deberás orientarte al consumidor y al producto tanto como nosotros: dedicarte a lograr buenos resultados para los clientes en todo el mundo.

**Requisition ID**

60691

**Job function**

End to End Supply Chain

**Country**

Mexico

**City**

CDMX


  • Supervisor, Service

    hace 1 mes


    Ciudad de México Epson America, Inc A tiempo completo

    **Responsible for**: - Control and coordinate the service department activities, to assure the customer satisfaction, fulfilling with quality standards of the company, as well as the attention for the customer whose arrives to desk. - Coordinate and supervise the activities and works made by technical personnel. **Minimum Experience Requirements**: - C -...


  • Ciudad de México SAP A tiempo completo

    **We help the world run better** Customer Support Desk Digital Customer Engagement associate - SAP Enterprise Cloud Services Private Cloud Customer Center (PC3) **ABOUT SAP** SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive...

  • Customer Service

    hace 18 horas


    Ciudad Juarez, México Avery Dennison A tiempo completo

    Activities may include, but are not limited to:_ - Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment. - Provides telephone customer service regarding company's services and/or products. - Identifies customer's needs and determines appropriate action - Promotes and sells the...


  • Ciudad de México OneWeb A tiempo completo

    Service Support Engineer - Technical Operations With OneWeb, You'll Get To: - Be part of the technology revolution in Space - Accelerate your career through fast paced experiential learning and executive-level exposure - Work with razor-sharp colleagues in a company where people come first - Bring low latency broadband connectivity to remote places for the...


  • Ciudad de México Dohler Mexico A tiempo completo

    Döhler is a global producer of natural ingredients that is enjoying dynamic growth. We transform the best nature has to offer into flavours, colourings and other ingredients for the food and beverage industry. From individual ingredients to market-ready product innovations - we support our partners in developing new indulgence trends. **Minimum...

  • Team Lead

    hace 4 semanas


    Ciudad de México The Functionary A tiempo completo

    Overview: **About the company** The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support services to consumers, small...


  • México DFO Global Performance Commerce Limited A tiempo completo

    Exciting Career Opportunity at Global Performance Commerce! Are you a leader who thrives in the dynamic world of SaaS customer support? Join our innovative and diligent team at Global Performance Commerce, where we value independence and high performance. We are seeking an experienced **Customer Support Manager** with a passion for problem-solving, team...


  • Ciudad de México Rackspace A tiempo completo

    Job Profile Summary Key Responsibilities - Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. Proactively seeks opportunities to educate and solve for future...


  • Ciudad de México Netflix A tiempo completo

    Mexico City, Mexico- Customer Service- Over 200 million members worldwide love Netflix. When they sit down to watch or play, we want to ensure that nothing gets between them and their favorite shows, movies, and games. And Netflix Customer Service (CS) is here to assist customers when they are in need of help. The CS Technology team sits under the CS...


  • Ciudad de México Marken A tiempo completo

    Description Title: Customer Service Associate Job Purpose: To provide an enhanced level of customer services and operational support. The Customer Service Associate will deal with shipment specific and other service-related issues. Main Duties and Responsibilities: Monitor all shipments on a daily basis to ensure that shipments are...


  • Ciudad de México Intugo A tiempo completo

    **International company looking for talent to join our team!** **PROFILE** - 1 - 2 years Contact Center experience is preferred, but not required - High school diploma or GED is required. - Must have basic computer skills. Microsoft Office knowledge is a plus. - Excellent customer service skills in both written and verbal communication is essential. Must be...


  • Ciudad de México OXIO A tiempo completo

    OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly...


  • Ciudad de México Netflix A tiempo completo

    Mexico City, Mexico- Customer Service- We are looking for a dynamic senior leader to oversee our LATAM customer service operations and team, and continue to advance our strategy in support of our evolving global and regional business needs. The Director of Customer Service for LATAM will have responsibility for our existing partner operations across Mexico,...


  • Ciudad de México OXIO A tiempo completo

    OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly...


  • Edo. de México Emerson A tiempo completo

    **Essential Job Functions: **Job Function** **Duties** - Operational Support & Coordination - Provides technical support for Service teams in Customer Support, Quotation of parts, and Operations - Monitors system tools of the PSP Technical Help Desk and delivers timely, accurate information to ensure repairs meet OEM requirements and customer expectations -...


  • Ciudad de México Charger Logistics A tiempo completo

    Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo. Charger logistics invests time and support into its employees to provide...


  • Ciudad de México Bright Inc A tiempo completo

    Hey there! We’re Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. We do so as a finance and technology layer powering the solar installer and entrepreneurial ecosystem - working hard to simplify the process through automation. In just a few years, we've become Mexico's #1 residential solar...


  • Ciudad de México HighLevel Inc. A tiempo completo

    **Location**: This is a 100% remote opportunity for applicants residing in Mexico. **Schedule**: This is a full-time, 40 hours per week position. Open availability is needed and we have shifts available that span mornings, afternoons, evenings, and weekends. **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies &...


  • Ciudad de México PetDesk A tiempo completo

    **About this Role** As a contract VoIP Customer Support Specialist, you will support PetDesk's VoIP phone systems powered by Kontak. You will provide your technical expertise and problem-solving skills to deliver exceptional customer service to the company's clients. By leveraging customer data, Kontak improves communications (calls, chats, appointments)....


  • México MedTrainer A tiempo completo

    **Company Description** MedTrainer is an innovator in the healthcare industry, changing the landscape of technology offers with the Medtrainer Platform Solution comprised of our proprietary Learning Management System (LMS), our core focus on Compliance Training as well our Managed Services offering in Credentialing and Compliance Management. **Profile...