Technical Support Engineer Ii
hace 1 mes
A Technical Support Engineer II assists enterprise customers by troubleshooting and resolving complex technical issues related to the Zoom product, hardware, integrated platforms, and networking systems. They analyze customer problems, replicate issues in test environments, and collaborate with development teams to identify root causes and implement solutions. The role requires excellent communication skills to explain technical concepts and ensure customer satisfaction. As a Technical Support Engineer II, you will work with our elevated Support entitled customers utilizing multiple Zoom product solutions.
**Responsibilities**:
- Provide support to troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels
- Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions
- Provide ideas and assist with the creation of documentation and training material for external and internal Support Center content
- Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and product engineers
- Stay up to date with all Zoom’s products, offerings, and integrations, as well as software and hardware competitors and partners in the industry
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
- Demonstrates good judgment in selecting methods of techniques for obtaining solutions
**Requirements**:
- Minimum 3-5 years of at least Tier II level Technical Support experience
- Bachelor’s degree in Computer Science, Engineering or related degree or technical experience equivalent
- Demonstrated ability to troubleshoot technical issues using various browser and desktop tools
- Excellent time management skills
- Experience with room-based videoconferencing, VoIP and SIP/H323 protocol
- Knowledge in firewall management and networking (Basic Home, Netgear, Sony, Cisco ASA, Sonicwall, Meraki)
- Experience with Softphone architecture and physical phone hardware/networking
- Working knowledge with Outlook and O365 Administration
- Excellent communication (both oral, written, and interpersonal) and customer service skills as well as troubleshooting skills are a must
**Ways of Working**
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
**Benefits**
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
**About Us**
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
**Our Commitment**
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
LI-Remote
-
Technical Support Engineer Ii
hace 1 mes
Ciudad de México, CDMX Zoom A tiempo completoA Technical Support Engineer II assists enterprise customers by troubleshooting and resolving complex technical issues related to the Zoom product, hardware, integrated platforms, and networking systems. They analyze customer problems, replicate issues in test environments, and collaborate with development teams to identify root causes and implement...
-
Technical Support Engineer
hace 3 meses
Ciudad de México, CDMX Legion A tiempo completo**Technical Support Engineer**: **Remote, Mexico City or Monterrey**: **JOB OVERVIEW** As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators & users through end-to-end resolution. **RESPONSIBILITIES AND DUTIES** **Troubleshoot...
-
Technical Support Engineer
hace 7 meses
Ciudad de México TK Recruitment A tiempo completoMy client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX. **_The Role: _** **_To succeed in this role, we expect you to have:_** 1. Bachelors/College Degree in Computer Science,...
-
Technical Support Engineer
hace 4 meses
Ciudad de México, CDMX Samsara A tiempo completo**Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...
-
Technical Support Engineer, Auth0
hace 3 meses
Ciudad de México, CDMX Okta A tiempo completo**Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Cloud Support Engineer Ii
hace 3 semanas
Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoMinimum of 3+ years of related professional experience and bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or equivalent military experience. - Experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching,...
-
Cloud Support Engineer Ii
hace 3 semanas
Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoMinimum of 3+ years of related professional experience and bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or equivalent military experience. - Experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching,...
-
Highly Skilled Technical Support Engineer
hace 1 mes
Ciudad de México, Ciudad de México Philips A tiempo completoJob Title Highly Skilled Technical Support Engineer Job Description Philips is seeking a talented Technical Support Engineer to provide exceptional support to our customers remotely. As a key member of our team, you will be responsible for resolving complex technical issues, managing customer cases, and ensuring first-time right resolutions. Your Role: As a...
-
Technical Support Engineer Ii- Unified Comms and
hace 2 meses
Ciudad de México, CDMX Zoom A tiempo completoWhat you can expect You will specifically support our customers within Zoom’s Tier 2 Technical Support team. This function supports, develops and maintains strategic partnerships with our enterprise customers. The Technical Support Engineer ensures the customers' success with Zoom products and services and delivers customer satisfaction and...
-
Global Technical Support Engineer 1
hace 2 meses
Ciudad de México, CDMX PayPal A tiempo completo**The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...
-
Cloud Support Engineer Ii
hace 3 semanas
Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoMinimum of 3+ years of related professional experience and bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or equivalent military experience. - Experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching,...
-
Technical Support Engineer
hace 6 meses
México Eaton A tiempo completoEaton’s Corporate Sector division is currently seeking a Technical Support Engineer. **What you’ll do**: **What you'll do**: **Position Overview**: The Technical Support Representative provides technical support for power and connectivity related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, and cool...
-
Technical Support Engineer
hace 7 meses
México Eaton A tiempo completoEaton’s Corporate Sector division is currently seeking a Technical Support Engineer. **What you’ll do**: **Job Summary** **What you' Il do**: The Technical Support Representative provides technical support for power and connectivity related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, and cooling...
-
Technical Support Engineer Expert
hace 4 semanas
Ciudad de México, Ciudad de México Lenovo A tiempo completoLenovo is seeking a highly skilled Technical Support Engineer to join our team. As a critical member of our ISG Services Delivery team, you will play a vital role in ensuring the best possible customer experience while resolving complex technical issues.The ideal candidate will have strong technical skills, excellent problem-solving abilities, and...
-
Cloud Support Engineer Ii
hace 3 semanas
Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoMinimum of 3+ years of related professional experience and bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or equivalent military experience. - Experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching,...
-
Technical Support Engineer Ii
hace 2 meses
Ciudad de México, CDMX Zoom A tiempo completoWhat you can expect The Integration and Support Developer has a key role in the Global Technical Support organization with specialized support for Zoom’s Marketplace Integrations and Developer Platform. The team provides highly technical support to our large cross section of customers including independent software vendors, EDU, healthcare, and private...
-
Support Engineer
hace 4 meses
Ciudad de México, CDMX Audible A tiempo completoAt Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...
-
Support Engineer
hace 4 meses
Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo2+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers...
-
Technical Support Engineer
hace 3 meses
Ciudad de México, CDMX WorkBox A tiempo completo**Important IT Consulting Company Seeks**: **Job Description**: **Requirements**: - Bachelor’s degree in Systems, Computer Science, or a related field. - Minimum of 3 years of experience in technical support and customer service. - Knowledge of ITIL methodologies. - Experience with ticket management systems, preferably ServiceNow. - Advanced knowledge of...
-
Technical Support Engineer
hace 1 mes
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoJob OverviewNuvit Service is seeking a highly skilled Technical Support Engineer to join our team. This role involves providing enterprise-level technical assistance to our customers, ensuring they receive top-notch support for software and hardware issues.Key ResponsibilitiesSupport IT Platforms, Integration, and Digital Services by applying best practices...