Technical Support Engineer Ii

hace 2 semanas

Ciudad de México CDMX Zoom A tiempo completo

A Technical Support Engineer II assists enterprise customers by troubleshooting and resolving complex technical issues related to the Zoom product, hardware, integrated platforms, and networking systems. They analyze customer problems, replicate issues in test environments, and collaborate with development teams to identify root causes and implement solutions. The role requires excellent communication skills to explain technical concepts and ensure customer satisfaction. As a Technical Support Engineer II, you will work with our elevated Support entitled customers utilizing multiple Zoom product solutions.

**Responsibilities**:

- Provide support to troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels
- Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions
- Provide ideas and assist with the creation of documentation and training material for external and internal Support Center content
- Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and product engineers
- Stay up to date with all Zoom’s products, offerings, and integrations, as well as software and hardware competitors and partners in the industry
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
- Demonstrates good judgment in selecting methods of techniques for obtaining solutions

**Requirements**:

- Minimum 3-5 years of at least Tier II level Technical Support experience
- Bachelor’s degree in Computer Science, Engineering or related degree or technical experience equivalent
- Demonstrated ability to troubleshoot technical issues using various browser and desktop tools
- Excellent time management skills
- Experience with room-based videoconferencing, VoIP and SIP/H323 protocol
- Knowledge in firewall management and networking (Basic Home, Netgear, Sony, Cisco ASA, Sonicwall, Meraki)
- Experience with Softphone architecture and physical phone hardware/networking
- Working knowledge with Outlook and O365 Administration
- Excellent communication (both oral, written, and interpersonal) and customer service skills as well as troubleshooting skills are a must

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

**Benefits**:
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

LI-Remote

  • Technical Support Engineer Ii

    hace 2 semanas

    Ciudad de México, CDMX Zoom A tiempo completo

    A Technical Support Engineer II assists enterprise customers by troubleshooting and resolving complex technical issues related to the Zoom product, hardware, integrated platforms, and networking systems. They analyze customer problems, replicate issues in test environments, and collaborate with development teams to identify root causes and implement...

  • Technical Support Engineer

    hace 2 meses

    Ciudad de México, CDMX Legion A tiempo completo

    **Technical Support Engineer**: **Remote, Mexico City or Monterrey**: **JOB OVERVIEW** As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators & users through end-to-end resolution. **RESPONSIBILITIES AND DUTIES** **Troubleshoot...

  • Technical Support Engineer

    hace 6 meses

    Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX. **_The Role: _** **_To succeed in this role, we expect you to have:_** 1. Bachelors/College Degree in Computer Science,...

  • Operations Engineer II

    hace 4 semanas

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    Operations Engineer II Job DescriptionAs an Operations Engineer II at Amazon, you will be part of the technical support line, receiving contacts from corporate clients regarding infrastructure-related requests. You will provide full-lifecycle services to provision, run, and support infrastructure, collaborating with internal service teams to meet customer...

  • Technical Support Engineer

    hace 3 meses

    Ciudad de México, CDMX Samsara A tiempo completo

    **Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...

  • Technical Support Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México Avaya A tiempo completo

    About the OpportunityAre you a skilled technical professional looking for a challenging role? We are seeking a highly motivated and experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing remote support to customers with Avaya communication systems. You will troubleshoot issues, identify...

  • Technical Support Engineer, Auth0

    hace 2 meses

    Ciudad de México, CDMX Okta A tiempo completo

    **Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Technical Support Specialist Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México FIS A tiempo completo

    Job SummaryFIS seeks an experienced Technical Support Specialist Engineer to provide high-level technical support to customers. The ideal candidate will have a strong background in troubleshooting complex technical issues and providing expert-level support and guidance.Main ResponsibilitiesRespond to technical support requests from customers and resolve...

  • Highly Skilled Technical Support Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México Philips A tiempo completo

    Job Title Highly Skilled Technical Support Engineer Job Description Philips is seeking a talented Technical Support Engineer to provide exceptional support to our customers remotely. As a key member of our team, you will be responsible for resolving complex technical issues, managing customer cases, and ensuring first-time right resolutions. Your Role: As a...

  • Premier Technical Support Engineer

    hace 1 mes

    Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Job Title: Premier Technical Support EngineerJob Summary:We are seeking a highly skilled Premier Technical Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing technical support to our customers and resolving complex technical issues related to Azure Stack HCI, Azure Kubernetes Service,...

  • Technical Support Engineer Ii- Unified Comms and

    hace 3 semanas

    Ciudad de México, CDMX Zoom A tiempo completo

    What you can expect You will specifically support our customers within Zoom’s Tier 2 Technical Support team. This function supports, develops and maintains strategic partnerships with our enterprise customers. The Technical Support Engineer ensures the customers' success with Zoom products and services and delivers customer satisfaction and...

  • Global Technical Support Engineer 1

    hace 3 semanas

    Ciudad de México, CDMX PayPal A tiempo completo

    **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...

  • Cloud Operations Engineer II

    hace 1 mes

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    Cloud Operations Engineer IIAs a Cloud Operations Engineer II, you will be part of the technical support line at Amazon. You will receive contacts from corporate clients regarding infrastructure-related requests, such as change requests, monitoring, patch management, and security and backup services. You will provide full-lifecycle services to provision,...

  • Cloud Operations Engineer II

    hace 1 mes

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    Operations Engineer II - Windows, AWS Managed ServicesAs an Operations Engineer II (OEII) of the AMS team, you will be part of the technical support line. You will receive contacts from corporate clients regarding infrastructure-related requests such as change requests, monitoring, patch management, and security and backup services. You will provide...

  • Technical Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Singular A tiempo completo

    We are seeking an exceptional and customer-focused Technical Support Engineer to join our US team at Singular.Key Responsibilities:As a Technical Support Engineer, you will be the primary technical support contact for Singular's customers, partners, and internal teams. You will handle complex technical troubleshooting and problem-solving, working closely...

  • Senior IT Support Engineer II, Bilingual

    hace 1 mes

    Ciudad de México, Ciudad de México KeepTruckin A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior IT Support Engineer II to join our dynamic IT team. As a tier three professional, you will play a crucial role in providing advanced technical support, with a focus on Audio-Visual (AV) support and Jira administration.You will provide remote support to users in the US, CAN, EU, and on-site...

  • System Administrator II

    hace 4 días

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    Operations Engineer II Role OverviewThe Operations Engineer II will be an integral part of the Amazon Managed Services team, providing technical support and expertise in infrastructure operations. This role involves collaborating with internal service teams to meet customer needs, communicating effectively during critical events, and driving process...

  • Technical Support Engineer

    hace 5 meses

    México Eaton A tiempo completo

    Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer. **What you’ll do**: **What you'll do**: **Position Overview**: The Technical Support Representative provides technical support for power and connectivity related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, and cool...

  • Technical Support Engineer

    hace 6 meses

    México Eaton A tiempo completo

    Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer. **What you’ll do**: **Job Summary** **What you' Il do**: The Technical Support Representative provides technical support for power and connectivity related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, and cooling...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Recooty A tiempo completo

    Support Engineer RoleAt Recooty, we're looking for a skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing top-notch customer service and technical support to our clients. Your primary focus will be on preventing and solving problems while delighting our customers.Key Responsibilities:Assist customers with...