Customer Service Rep
hace 2 semanas
Quinio es una empresa de tecnología que adquiere y construye marcas que venden a través de comercio electrónico. Nos apasionan los buenos productos y llevamos los mejores a los hogares latinoamericanos. Buscamos convertirnos en el vendedor de productos al consumo más grande en el ecosistema de e-commerce en Latinoamérica. Somos un equipo de operadores de clase mundial y contamos con el respaldo de extraordinarios fondos de venture capital, inversionistas ángeles y emprendedores exitosos. Se de los primeros en sumarse al equipo y ayúdanos a construir Quinio.
**Responsabilidades del rol**:
- Atención de clientes a través de los canales de venta online.
- Monitoreo de rating de productos en Amazon, Mercado Libre, Liverpool (online) y Walmart.
- Seguimiento y análisis de KPI's.
- Ser un embajador de nuestras marcas.
- Experiência en comunicación escrita para transmitir confianza en conversaciones a nuestros clientes y prospectos.
- Trabajar simultáneamente en un entorno impulsado por diversas métricas de ritmo acelerado y competente.
- Disminución de tiempo de respuesta a clientes.
- Incremento del número de canales de contacto.
- Brindar soporte al 100% de las marcas.
**Experiência**:
- Experiência en atención al cliente (CSR) 1+año call center
- Experiência manejando CRM
- Deseable experiência en canales/ventas ecommerce
- Excelentes habilidades de comunicación (oral y escrita)
**Jornada laboral**:
- Lunes a viernes de 9am a 6 pm
- Sábados de 9am a 1pm
**Beneficios**:
- Compensación competitiva, incluye sueldo + prestaciones superiores a la ley
- Oportunidades de crecimiento dentro de un startup en rápido crecimiento
- Una cultura emprendedora y divertida donde tendrás un impacto directo en las operaciones desde el día 1
- Esquema de trabajo híbrido: 3 días presenciales
Quinio tiene una combinación única de experiência en comercio electrónico, Amazon, Mercado Libre, tecnología e inversiones. Esta es una oportunidad única de adquirir experiência y responsabilidad en una startup que cuenta con el respaldo de inversionistas del más alto nível como AlleyCorp, Cometa, DILA Capital, WTI y GBM Ventures. Como parte Quinio, tendrás la oportunidad de trabajar en proyectos significativos que inmediatamente impactarán a nuestros clientes mientras trabajas junto al mejor grupo de profesionales y emprendedores.
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