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Parts Sales Consultant
hace 7 meses
Parts Sales ConsultantMX-DF-Mexico DF
**Description**:
**Summary**
**Responsibilities**
- Handling high-volume, high production inbound/outbound contact with customers
- Actively listen to customer inquiries and/or concerns and resolve quickly and efficiently
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Case Management handling through documenting all forms of customer communication, interactions, escalation steps and resolution, including the purpose of the contact with clear, concise comprehensive notes capturing all the information necessary
- Perform timely follow up contact with customers or employees on open cases until concern or inquiry is resolved
- Collaborate with others to improve customer service
- Provide recommendations to resolve recurring concerns or newly discovered issues
- Maintain exceptional product knowledge as it relates to program support
- Help train/mentor new employees and inform them about the program's values and processes
- Handle additional projects and assignments as directed
**Education**
- Minimum high school diploma or equivalent required; some college or vocational training preferred
**Experience**
- Minimum of 1 year of sales experience with proven ability to cross-sell/up-sell
- Automotive knowledge/experience preferred
- eCommerce and Omnichannel customer service experience preferred
- CRM software experience preferred
**Skills**
- Fluent in English required
- Effective verbal communication exchanging ideas, thoughts, opinions, knowledge, and data so that the message is received and understood with clarity and purpose
- Strong grammar, spelling, and sentence structuring for case documentation
- Excellent active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Ability to thrive in a fast paced, changing environment
- Problem-solving skills
- Successful completion of a written skills assessment required
- Solid keyboard skills (30 WPM with 80%)
