Patient Support Program Senior Manager

hace 3 días


Ciudad de México Novo Nordisk A tiempo completo

Patient Support Program Senior Manager

**Category**:Market Access**Location**:Ciudad de México, Ciudad de México, MX- Are you ready for a life-changing career at Novo Nordisk Mexico? Join us. Novo Nordisk México, a successful affiliate and market leader that is driving change to defeat serious chronic diseases such as diabetes, obesity, and haemophilia. Working at Novo Nordisk is never just a job, it is an opportunity to have a life-changing career - you grow professionally, and you impact the lives of our patients for better.**The Position**
- The Patient Support Program Senior Manager is responsible for managing the ‘Nuevo Yo®’ program and corporate and PSP call centers. The primary role of the position is to ensure a high-quality patient experience by developing, implementing, and leading initiatives that promote patient engagement and adherence to treatment. Will work cross-functionally with internal stakeholders, external vendors, and healthcare professionals, to ensure a successful program implementation.**Activities and Responsibilities**
- Continue to evolve the patient support program to increase patient engagement and adherence.
- Manage call center operations, including corporate and patient support programs, and ensure customer service excellence.
- Lead a team of educators focused on diabetes and obesity management, providing education and training to patients and healthcare professionals.
- Collaborate with internal stakeholders to ensure successful program execution.
- Monitor and analyze program metrics and provide recommendations for program improvement.
- Being the owner of process and controls needed by regulatory, legal and compliance, pharmacovigilance and quality.

**Required Qualifications**
- Bachelor’s degree in Business, Management, Healthcare, Marketing, Communication, or related areas.
- Fluent in oral and written English level.
- Minimum 3 years of experience in Patient Support Program management.
- Minimum 5 years of experience within the pharmaceutical industry.
- Minimum 3 years of experience in Direct Line Management.

**Desired Qualifications**
- Project Management skills and stakeholders’ management.
- Experience in marketing or commercial areas.
- Multichannel or e-commerce experience.
- Experience working with chronic diseases (diabetes, obesity, cardiology etc.).

**About the Department**
- The Commercial Operations department is committed to innovate in benefit of our patients and generating value to our stakeholders. By executing our initiatives, we want to transform the health ecosystem by improving the patient experience with our products and services through a collaborative and ethic way.- Welcome to your life-changing career.**Working at Novo Nordisk**
- At Novo Nordisk, we don’t wait for change. We drive change. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 40,000 employees to change the lives for the better for millions of patients living with diabetes and other chronic diseases. Together, we go further.**Contact**Deadline**- We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.- At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds, and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in.- Together, we’re life changing.



  • Ciudad de México, Ciudad de México Novo Nordisk A tiempo completo

    Patient Support Program Senior ManagerCategory:Market AccessLocation:Ciudad de México, Ciudad de México, MX- Are you ready for a life-changing career at Novo Nordisk Mexico? Join us. Novo Nordisk México, a successful affiliate and market leader that is driving change to defeat serious chronic diseases such as diabetes, obesity, and haemophilia. Working at...


  • Ciudad de México, Ciudad de México Bayer A tiempo completo

    Patient Support Program Manager Purpose: This role is responsible to connects Bayers Pharma priorities with the needs of the patients we serve. This position is a member of the Partnership Chapter and collaborates as a member of the product teams to ensure that we drive patient diagnosis, advocacy and support the treatment needs ensuring adherence. This...

  • Program Manager

    hace 3 semanas


    Ciudad de México Axios International A tiempo completo

    **Position: Program Manager** **Position Purpose** - Reporting to the Senior Team the **Program Manager** will manage patient support program(s). The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based. **Duties and Responsibilities** -...

  • Patient Program Analyst

    hace 2 semanas


    Ciudad de México Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. _ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than...

  • Patient Program Analyst

    hace 2 semanas


    Ciudad de México, Ciudad de México Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. _ Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...


  • Naucalpan de Juárez, México Merck KGaA Darmstadt Germany A tiempo completo

    Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...


  • Ciudad de México ICON plc A tiempo completo

    **Assistant, Patient Recruitment -** **The Patient Recruitment Assistant **is an integral role to support Accellacare's growth and success by contacting patient leads and pre-screening potential patients for participation in clinical research studies. Acting as the initial point of contact for patients, you will conduct phone screens, review patient’s...

  • Senior Program Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México American Friends Service Committee, Inc. A tiempo completo

    Your commitment makes a difference Give monthly to help communities meet urgent needs and make systemic change, including in response to the climate crisis. $100 will be added to your gift when you become a Partner for Peace today. The Senior Program Manager is responsible for the overall management, program direction, reporting, and stewardship of AFSC...


  • Ciudad de México, Ciudad de México ICON A tiempo completo

    JR103898Patient Recruitment AssistantSite: Mexico, Mexico CityAt ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as...

  • Program Assistant

    hace 3 semanas


    Ciudad de México Axios International A tiempo completo

    **Position Purpose** The **Program Assistant (PA)** will assist the Program Manager in managing the Patient Support Program(s) in the region. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based. **Duties and Responsibilities** - Effectively...

  • Senior Program Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México SGI Global, LLC A tiempo completo

    SGI Global LLC is seeking fluent Spanish speaking Senior Program Manager to support the Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL) in Mexico City, Mexico, which requires professional and administrative support services to work with the U.S. Foreign Assistance Program to Mexico.Responsibilities:The position is...

  • Senior Program Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México SGI Global, LLC A tiempo completo

    SGI Global LLC is seeking fluent Spanish speaking Senior Program Manager to support the Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL) in Mexico City, Mexico, which requires professional and administrative support services to work with the U.S. Foreign Assistance Program to Mexico. Responsibilities: The position...


  • Ciudad de México, Ciudad de México myGwork A tiempo completo

    Amazon Mexico ́s Int ́l Supply Chain team is looking for a Senior Program Manager to provide both tactical and strategic leadership for import and inbound transportation programs as well as to drive launch of new programs and manage projects in the International supply chain field. You will also require to support existing operations and identify, create,...


  • Ciudad de México ICON plc A tiempo completo

    **Specialist, Patient Recruitment - Mexico City (REMOTE)** At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us...


  • Ciudad de México Audible A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...


  • Ciudad de México, Ciudad de México Offices, Boards And Divisions A tiempo completo

    Assists the Program Manager with managing a police development project based in a foreign country, acting as an authoritative representative directing the delivery of training and technical assistance activities. Assists the Program Manager with reviewing, creating, and improving law enforcement policies and programs as they pertain to career development and...

  • Senior Program Manager

    hace 2 semanas


    México Faurecia A tiempo completo

    New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you’re willing to contribute and create value for tomorrow’s cleaner and smarter...


  • Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Amazon Mexico ́s Int ́l Supply Chain team is looking for a Senior Program Manager to provide both tactical and strategic leadership for import and inbound transportation programs as well as to drive launch of new programs and manage projects in the International supply chain field. You will also require to support existing operations and identify, create,...

  • Senior Program Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Solera A tiempo completo

    Who We AreThe RoleWhat You'll DoAs the Program Manager, you will work directly with Product, Development, and QA leadership to kick off, oversee, and manage critical programs. You will collaboratively define the scope of work, identify appropriate resources, set goals, develop schedules, and track and report progress while ensuring that the overall approach...


  • Ciudad de México, Ciudad de México Amazon A tiempo completo

    Amazon Mexico currently seeks an innovative, hands-on, analytical and results-oriented Senior Program Manager to lead the Program growth in Mexico. Fulfiment by Amazon (FBA) offers logistic services to third-party selling partners on our marketplace, in Mexico and beyond. We ship products on behalf of our partners, and handle the supply chain when our...