Customer Care Representative

hace 7 meses


Miguel Hidalgo, México Centro Telecom A tiempo completo

Empresa Líder en Telecomunicaciones con servicios de Carrier, Productos de Voz, Datos, SMS, Call Center, Videoconferencias y Soluciones empresariales de Comunicaciones Unificadas, se encuentra en la búsqueda de profesionales con alto potencial, para ocupar la posición de:
**CUSTOMER CARE EXECUTIVE**

**EXPERIENCIA**:

- 1-3 años en puestos similares
- Experiência en administración de ventas y seguimiento a solicitudes de soporte, facturación y atención de los clientes
- Experiência dando seguimiento a tickets, cambios, reasignaciones y facturación.

**FUNCIONES PRINCIPALES**:

- Gestionar y dar seguimiento a clientes mediante el cumplimiento del estándar de servicio.
- Dar seguimiento a las necesidades de los clientes con base en los tickets levantados, cambios y nível de servicio requerido.
- Mantener comunicación directa y efectiva con el cliente.
- Dar seguimiento a la facturación y apoyo a la cobranza.
- Realizar llamadas y visitas de acuerdo al calendario por nível de atención a clientes.

**HABILIDADES - COMPETENCIAS**:

- Orientación a resultados
- Atención al detalle
- Enfoque al cliente
- Planeación y organización
- Actitud hacia los demás

**OFRECEMOS**:

- Sueldo competitivo
- Prestaciones superiores a las de ley
- Zona para laborar: Miguel Hidalgo, CDMX

Interesados que cubran con el perfil, favor de postularse por este medio o enviando su CV al correo que aparece en la parte superior.

Tipo de puesto: Tiempo completo

Salario: $15,000.00 - $20,530.89 al mes

Horario:

- Rotativo
- Turno de 8 horas

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo presencial



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