Customer Success Analyst

hace 3 meses


Ciudad de México TigerConnect A tiempo completo

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
- As a Customer Success Analyst, you will work closely with our Customer Success Group by analyzing data and providing actionable insights to ensure we maximize the growth potential of our customers, drive new opportunities, and identify any potential churn risk. You will help with the translation of data into actionable insights and dashboards to manage the business. This role requires a combination of excellent communication skills, an understanding of customer data, the ability to work independently but also collaborate effectively, and a deep data drive, analytical, and critical thinking mindset.

What You’ll Be Doing:
- Translate data into metrics, dashboards and reporting packages with analytical summariers. Converting compled data and findings into understandable tables, graphs and reports; gather information from various sources and interpret patterns and trends in data-
- Define data requirements and identify both existing and new data sources and methodologies-
- Assist in data clean up and data integrity strategies development to ensure confidence in our data; Troubleshoot data issues and execute fixes to bad data-
- Monitor and report on metrics and KPIs, conducting trend analysis to make recommendations on new KPIs and goals-
- Manage administrative duties for customer data and any business intelligence software-
- Champion initiatives aimed at improving Data Analytics processes that unlock solutions and drive growth-
- Prepares ad-hoc reports and queries to support assigned business initiativesWhat You Bring:
- Bachelor’s degree in a relevant field or 3+ years of similar or related experience in information analytics-
- Experience with SFDC or other customer CRM software required-
- Advanced Excel / Google Sheets skills required-
- Strong analytical and critical thinking skills-
- Work well under pressure, show a sense of urgency, remain flexible, and both effectively and quickly adjust to shifting priorities and conditions-
- Strong interpersonal skills to work collaboratively with other departments to accomplish strategic goals, complete special projects, and maintain positive working relationships-
- Detail-oriented and able to efficiently prioritize tasks-
- Self-motivated and able to work independently, while also collaborating effectively with internal teams- Perks & Benefits We Offer:
- Our hybrid teams bring together top talent from Mexico, the US, and around the globe-
- Work from prime office spaces in the Reforma area of Mexico City-
- Enjoy our comprehensive benefits with excellent medical, dental, vision, and life insurance coverage for you and your family-
- Our annual wellness programs focus on both mental and physical well-being, with reimbursements, company-wide wellness days, and volunteer opportunities-
- Enjoy additional perks and allowances, including a savings fund, monthly teleworking allowance, grocery vouchers and travel insurance-
- With our LinkedIn Learning License, you'll have access to self-paced learning opportunities to help you grow and develop-
- Enjoy our flexible time off policy with no limit on the number of days off-
- Finally, you’ll be part of a team that's truly mission-driven and dedicated to making a difference in the world of healthcareOur mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the

Best Places to Work

in Los Angeles (2022), as well as on the list of

Best Paying Companies

(2022) with the

Best Perks & Benefits

(2022). We were also honored to be named to Inc. 5000’s list of

Fastest Growing Companies

.


  • Customer Success Director

    hace 2 semanas


    Ciudad de México, Ciudad de México Innovapptive A tiempo completo

    {"title": "Customer Success Director", "content": "Lead Strategic Accounts to SuccessInnovapptive is seeking a seasoned Customer Success Director to lead our strategic accounts team. As a key member of our customer-facing organization, you will be responsible for driving exceptional customer satisfaction, adoption improvements, retention, and expansion.Key...


  • Ciudad de México, Ciudad de México Solera A tiempo completo

    About the RoleSolera is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesManage a portfolio of customer accounts, providing proactive support and guidance to ensure their...


  • Ciudad de México, Ciudad de México Zebra A tiempo completo

    About the RoleZebra is seeking a highly skilled Customer Success Strategist to join our team. As a key member of our organization, you will be responsible for driving lifecycle retention and adoption for segments of customers to support Customer Success Executives, Account Managers, or Partner Customer Success resources.Key ResponsibilitiesManage a segment...


  • Ciudad de México, Ciudad de México Maersk A tiempo completo

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our Global Service Center, you will play a vital role in driving customer satisfaction and loyalty.Key Responsibilities:Manage a team of Customer Success Partner Managers and their corresponding teams to ensure seamless execution of...

  • Customer Success Manager

    hace 1 semana


    Ciudad de México, Ciudad de México Cisco A tiempo completo

    Drive Customer Success with CiscoAs a Customer Success Manager at Cisco, you will play a critical role in helping our customers achieve their business goals and maximize the value of our technologies. Your primary responsibility will be to serve as the primary point of contact for customers, guiding them through software adoption and ensuring successful...

  • Customer Success Manager

    hace 1 semana


    Ciudad de México, Ciudad de México Maersk A tiempo completo

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our Global Service Center, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of our customer-facing operations.Key Responsibilities:Manage a team of Customer Success...


  • Ciudad de México, Ciudad de México Outreach A tiempo completo

    About the TeamThe purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth.The RoleThe primary purpose of the Customer...

  • Customer Success Manager

    hace 1 semana


    Ciudad de México, Ciudad de México Gigamon A tiempo completo

    Customer Success Manager At Gigamon, we're committed to delivering exceptional customer experiences. As a Customer Success Manager, you'll play a vital role in ensuring our customers achieve their desired business outcomes. **Key Responsibilities:** * Develop a deep understanding of our customers' business goals and strategies to provide tailored support...


  • Ciudad de México, Ciudad de México Altair Engineering A tiempo completo

    Job Summary:We are seeking a highly skilled Customer Success Manager to join our Data Analytics Customer Success Team in Mexico. As a key member of our team, you will be responsible for supporting our customers in achieving their goals and objectives with our data analytics software portfolio.Key Responsibilities:Collaborate with the Customer Success Team,...

  • Customer Success Manager

    hace 1 semana


    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    Unlock Customer Success with SalesforceAt Salesforce, we're committed to helping our customers achieve their business goals and maximize their investment in our platform. As a Customer Success Manager, you'll play a critical role in driving customer success and satisfaction.Key Responsibilities:Partner with customers to understand their business needs and...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Executive to join our Global Accounts Team in Latin America. As a key member of our team, you will be responsible for driving retention and renewal of assigned accounts, ensuring proactive account management, and delivering value-added solutions to our customers.Key...


  • Ciudad de México, Ciudad de México Cisco A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. As a key member of our Customer Success team, you will be responsible for maintaining strong relationships with our customers, ensuring their success with our ThousandEyes platform, and driving adoption and growth.Key...


  • Ciudad de México TD SYNNEX A tiempo completo

    Customer Service Representative: **Responsibilities**: - Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). - Works with various departments to meet maintenance services sales goals. - Works with customers and/or distributors to receive...

  • Customer Success Manager

    hace 3 semanas


    Ciudad de México, Ciudad de México Nutanix A tiempo completo

    About the OpportunityNutanix is building a world-class Customer Success and Renewals organization, and we are seeking a Manager of Customer Success in Mexico City.This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products.The ideal candidate is...


  • Ciudad de México Remote A tiempo completo

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, joining our Customer Experience team. The Customer Success Manager acts as the customer's trusted advisor and advocate. The...


  • Ciudad de México, Ciudad de México Teradata A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager. In this role, you will be responsible for driving business growth, customer value, satisfaction, and retention within assigned banking accounts.Key ResponsibilitiesDevelop and execute account strategies for engagement, adoption, and...


  • Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team at SAP. As a key member of our Customer Success organization, you will be responsible for guiding customers through their business journey with our solutions, increasing customer satisfaction, retention, and upsells for Cloud products.Key...


  • Ciudad de México Gigamon A tiempo completo

    Gigamon’s Customer Success Team is responsible for ensuring we provide the highest quality customer experience wherever and whenever our customers need us. The Customer Success Associate is a part of that team and is a key player in helping our customers achieve their objectives. You will walk the path with our customers on their journey to learn, adopt,...

  • Customer Success Manager

    hace 1 semana


    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    {"h1": "Customer Success Manager at Salesforce, Inc.", "p": "We are seeking a highly skilled Customer Success Manager to join our team at Salesforce, Inc. As a Customer Success Manager, you will be responsible for partnering with our largest and highest-profile customers to ensure their success on our platform. You will work closely with cross-functional...


  • Ciudad de México Gigamon A tiempo completo

    Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...