Bss Support Engineer

hace 5 meses

Ciudad de México Ericsson A tiempo completo

**About this opportunity**:
We are now looking for a Business Support System Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

Join us and enjoy our hybrid work model #teamericsson

***:
**What you will do**:

- This role is focus on the Business Support Systems with our Clients.
- Handle and drive CSR (Customer Service Requests) resolution from global customers.
- Perform remote and on-site troubleshooting in real customer networks and labs.
- Take leadership of CSR investigations and corrective action execution (Mw Execution remotely in live customer networks)
- Emergency handling & On call coverage
- Customer support operation connected with Project teams to receive new implemented nodes; review documentation included in HO process to receive the node.
- Dialog frequently with our interfaces in the region Internal customers, end customers and upper levels of support

**You will bring (Essentially)**:

- Bachelor’s degree in any of the following: Computer Science, Telecommunication, Information Technology or Electrical Engineering, or similar
- Bilingual - Excellent oral and written English & Spanish skills
- Troubleshooting and Fault Isolation Knowledge.
- Linux knowledge
- IP networking
- Skills as Negotiation, argumentation, presentation & communication
- Delivering results & meeting customer expectations

**You will bring (It would be a plus)**:

- Knowledge or experience in: Wireshark, Signaling Protocols (Diameter, CapV2, CapV3, CS1+), Scripting skills (Java/linux shells)
- Virtualization Knowledge Red Hat OpenStack/Vmware (Any certification is a plus)
- Database Knowledge
- Ansible
- ASN decoder
- Cloud Knowledge (Dockers/Kubernetes)
- BSS, FullStack, Mediation & Revenue Manager
- Portuguese language

**Why join Ericsson?**:
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**:
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

  • Senior Integration Engineer

    hace 3 semanas

    Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    At 0360 BSS Mexico, we're a proactive business enabler, co-creating value for our brands, functions, and markets by delivering innovative, reliable, and efficient information and data technologies.As a Senior Integration Engineer, you'll be shaping the digital world globally for our company. You'll work with business partners and IT colleagues to design and...

  • Senior SAP PP/QM Consultant

    hace 3 días

    Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    About 0360 BSS Mexico At 0360 BSS Mexico, we strive to deliver innovative solutions that help our clients achieve their goals. Our team of experts is dedicated to providing top-notch services and support. As a leading provider of SAP consulting services, we understand the importance of staying ahead in the ever-evolving world of technology. That's why...

  • Financial Analyst for General Ledger

    hace 3 semanas

    Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    We are seeking a highly skilled Financial Analyst to join our team at 0360 BSS Mexico. As a key member of our accounting department, you will be responsible for maintaining the accuracy and integrity of our general ledger.Your Key Responsibilities:Reconcile bank and general ledger accounts to ensure accuracy and completeness.Perform month-end closing...

  • Financial Data Analyst

    hace 4 semanas

    Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    We are seeking a highly skilled Financial Data Analyst to join our team at 0360 BSS Mexico. As a key member of our accounting department, you will be responsible for ensuring the accuracy and integrity of our financial data.Your primary tasks will include:Reconciling bank accounts and general ledger accountsPerforming month-end closing activitiesPreparing...

  • SOC Engineer

    hace 3 semanas

    Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    At 0360 BSS Mexico, we strive to create a culture of innovation and excellence in the field of information security. As a SOC Engineer, you will play a critical role in helping us achieve this goal.Your Key ResponsibilitiesRespond to cyber security incidents in a timely and effective manner, adhering to our incident response policy and procedures.Triage and...

  • Software Development Integration Specialist

    hace 3 días

    Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    About 0360 BSS MexicoWe are a global company that develops innovative skin and body care products for well-known brands. Our purpose is to help people feel good about their skin, and we take responsibility for our consumers, employees, the environment, and society.Job DescriptionIntegration Engineer RoleWe are looking for an experienced IT Consultant...

  • Support Engineer

    hace 2 meses

    Ciudad de México, CDMX Ericsson A tiempo completo

    **Join our Team**: **About this opportunity**: At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying, isolating, and resolving...

  • SOC Engineer

    hace 4 semanas

    Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    We are seeking a highly skilled SOC Engineer to join our team at 0360 BSS Mexico. As a SOC Engineer, you will play a critical role in our organization's security operations, ensuring the protection of our systems and data from cyber threats.Your Key ResponsibilitiesRespond to cyber security incidents in accordance with our incident response policy and...

  • IT Consultant Integration Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    About 0360 BSS MexicoWe are a global company that develops innovative skin and body care products for well-known brands. Our purpose is to help people feel good about their skin, and we take responsibility for our consumers, employees, the environment, and society.About the RoleWe are seeking a highly skilled IT Consultant Integration Engineer to join our...

  • Cyber Security Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    Job Title: SOC EngineerWe are seeking a highly skilled SOC Engineer to join our team at 0360 BSS Mexico. As a key member of our security operations team, you will be responsible for responding to cyber security incidents, triaging and assessing risk, and providing timely updates to stakeholders.Your Key Responsibilities:Respond to cyber security incidents in...

  • Cybersecurity Engineer for Incident Response and Threat Hunting

    hace 43 minutos

    Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    About the RoleWe are seeking a highly skilled Cybersecurity Engineer to join our team in 0360 BSS Mexico, focusing on incident response, threat hunting, and security operations. This role will play a critical part in ensuring the security and integrity of our systems and data.Key Responsibilities:Respond to cybersecurity incidents according to established...

  • SAP PP/QM Consultant

    hace 4 semanas

    Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    At 0360 BSS Mexico, we strive to deliver innovative solutions that meet the needs of our customers. As an SAP PP/QM Consultant, you will play a crucial role in shaping our manufacturing processes.Your Key ResponsibilitiesWork on international projects, focusing on manufacturing areas, including realization, test, and GoLive support.Conceptualize, design, and...

  • Desktop Support Engineer

    hace 3 semanas

    Naucalpan de Juárez, México Sybex Support Services Llc A tiempo completo

    As a Desktop Support Engineer at Sybex Support Services Llc, you will provide technical support for our clients in a fast-paced environment. Your responsibilities will include troubleshooting desktop systems, printers, and operating problems, consulting and instructing users on hardware and software questions/issues, and collaborating with other IT Services...

  • Accounting Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    About the RoleWe are seeking a highly skilled Financial Operations Specialist to join our team at 0360 BSS Mexico. As a key member of our finance department, you will be responsible for ensuring the accuracy and reliability of our financial data.The ideal candidate will have a strong background in accounting and financial operations, with experience in SAP...

  • SAP PP/QM Consultant

    hace 3 semanas

    Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    At 0360 BSS Mexico, we're committed to helping our customers succeed in the manufacturing industry. As an SAP PP/QM Consultant, you'll play a key role in delivering innovative solutions that drive business growth.Your Key ResponsibilitiesWork on international projects, supporting tasks in the manufacturing area, including realization, test, and GoLive...

  • Senior SAP Sales Consultant

    hace 6 días

    Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    About the RoleWe are seeking an experienced Senior SAP Sales Consultant to join our team at 0360 BSS Mexico. The successful candidate will have a strong background in sales and a deep understanding of SAP systems.Main ResponsibilitiesWork on international projects and support tasks with a focus on sales area, including realization, test, and go-live...

  • Senior Operations Support Systems Engineer

    hace 3 meses

    Ciudad de México, CDMX Megaport A tiempo completo

    **About Megaport** Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock...

  • Senior Process Engineer

    hace 4 semanas

    Ciudad de México, Ciudad de México The Chemical Engineer A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Process Engineer to join our team. As a key member of our manufacturing operations, you will be responsible for leading process improvements and ensuring the stability and efficiency of our production processes.Key ResponsibilitiesLead process improvements and implement changes to reduce variation and improve...

  • SAP PP/QM Consultant

    hace 6 días

    Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    About UsAt 0360 BSS Mexico, we strive to provide innovative solutions that meet the needs of our customers and employees. We believe in creating a culture of inclusion, respect, and trust, where every individual can grow and thrive.Your RoleAs an SAP Consultant PP/QM, you will be responsible for working on international projects, supporting tasks in the...

  • Senior SAP Sales Expert

    hace 2 días

    Ciudad de México, Ciudad de México 0360 BSS Mexico A tiempo completo

    About 0360 BSS MexicoWe are a dynamic team at Beiersdorf Shared Services HUB in Mexico City, driving innovation and excellence in IT solutions for our global brands.As a Senior SAP Sales Consultant, you will be part of our proactive business enabler team, co-creating value for our brands, functions, and markets by delivering innovative, reliable, and...